Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989. For additional information about Miratech, please visit www.miratechgroup.com
Hybrid · Toronto
Design, develop, and maintain full-stack applications including front-end interfaces, back-end services, and cloud-native deployments. Collaborate with cross-functional teams to deliver scalable, secure, and high-performing enterprise solutions.
Remote · Canada
Design, build, and maintain scalable ETL pipelines and data platforms to support business intelligence and decision-making. Collaborate with cross-functional teams to modernize legacy systems and ensure data quality, governance, and performance.
Hybrid · Toronto
Assess the legacy contact centre operating model and define the target model, organizational design, support processes, service levels, tooling, and dual-run approach for a cloud migration spanning 39 lines of business and nine releases. Lead transition governance, readiness and service acceptance, operational knowledge transfer, ServiceNow design, and the resourcing and run-cost model.
Hybrid · Toronto
Develop operating model and service transition artifacts, operational documentation, and ServiceNow materials for a major bank’s cloud contact centre migration. Gather and analyze current-state information, assess service readiness, track transition activities and decisions, and support workshops and coordination across operations, delivery teams, vendors, and business lines.
Hybrid · Toronto
The Senior Data Architect will design and own the end-to-end data platform, including ingestion strategies and the Gold-layer dimensional model. They will also partner with pipeline teams to validate data solutions and decommission legacy systems.
Hybrid · Toronto
The lead will define the target operating model and manage the service transition for a major bank's contact centre migration to a cloud platform. They are responsible for developing organizational design, support processes, and ensuring operational readiness across 39 lines of business.
Hybrid · Toronto
You will define the target operating model and service transition artifacts for a major contact centre migration to a cloud platform. This involves gathering requirements, documenting processes, and collaborating with stakeholders to ensure operational readiness.
Remote · Toronto, Ontario, Canada
Define the target operating model and lead the service transition for a major contact centre migration to a cloud platform. Develop organizational design, support models, and service acceptance criteria while managing stakeholder engagement and transition governance.
Remote · Toronto, Ontario, Canada
The analyst will define the target operating model and service transition for a large-scale contact centre cloud migration. Responsibilities include drafting operational artifacts, documenting processes, and facilitating stakeholder sessions to ensure service readiness.
On-site · Toronto
The consultant will document the current organisational state, identify capability gaps, and design a target knowledge management operating model. They are responsible for building a RACI matrix and defining role profiles to ensure the client can sustain content maintenance after the project concludes.
On-site · Toronto
The Library Scientist is responsible for designing the information architecture, taxonomy, and metadata models that power AI knowledge surfacing and virtual agents. They will analyze content inventories, search logs, and user behavior to ensure high-quality, machine-retrievable knowledge bases.
On-site · Toronto
The Senior Business Consultant will lead the knowledge management workstream, owning the requirements matrix and driving the discovery strategy for client transformation. They are responsible for evaluating platform capabilities, modeling total cost of ownership, and producing critical decision-grade reports and governance playbooks.
Remote · Toronto, Ontario, Canada
Design, develop, and maintain scalable cloud-native backend services and responsive web applications using Java, Spring Boot, and React. Collaborate with cross-functional teams to implement integrations, optimize database performance, and ensure high-quality deployments through CI/CD pipelines.
On-site
Design, develop, and maintain scalable full-stack applications using Java, Spring Boot, and modern frontend frameworks. Collaborate with cross-functional teams to implement REST APIs, manage cloud-based deployments, and ensure high-quality production support.
On-site
Lead solution architecture and technical design for scalable CX and contact center capabilities while guiding development teams. Collaborate with stakeholders to translate business requirements into robust technical roadmaps and ensure high-quality delivery across voice and digital channels.
On-site
Design and implement scalable workforce management solutions including forecasting, scheduling, and real-time adherence using Java and Spring Boot. Collaborate with cross-functional teams to integrate these capabilities with CX platforms, HR systems, and enterprise data environments.
On-site
Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time. Implement intelligent routing algorithms and ensure high availability, scalability, and performance across complex interaction workloads.
Remote · Canada
Design and implement scalable workforce management solutions including forecasting, scheduling, and real-time adherence using Java and Spring Boot. Collaborate with cross-functional teams to integrate these services with CX platforms and enterprise data systems while maintaining high performance and reliability.
On-site
Design, develop, and maintain scalable cloud-native backend services and responsive web applications using Java, Spring Boot, and React. Collaborate with cross-functional teams to ensure high-quality deployments, system performance, and reliable integrations.
On-site
Design, develop, and maintain scalable backend microservices and responsive frontend applications for workforce management systems. Collaborate with cross-functional teams to integrate WFM capabilities with CX platforms, HR systems, and enterprise data platforms.
