Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989. For additional information about Miratech, please visit www.miratechgroup.com
Remote · Toronto, Ontario, Canada
The role involves acting as the subject matter expert for Genesys Cloud CX reporting, including designing dashboards and defining KPI frameworks. You will also advise stakeholders on reporting architecture, data strategy, and governance within a public sector contact center environment.
Remote · United States
The Delivery Director will lead MiraCloud implementation programs while scaling the project management practice and establishing delivery governance. They are responsible for ensuring client satisfaction, operational excellence, and profitability across multiple enterprise engagements.
Remote · Canada, United States
Design and optimize scalable digital contact center solutions using Amazon Connect and Generative AI technologies. Lead the integration of enterprise systems and build custom agent desktops and chat widgets using AWS services.
On-site · Cambridge
Lead the end-to-end architecture and design of scalable Genesys Cloud CX solutions to meet business objectives. Drive the technical roadmap and oversee integrations with third-party CRM, WFM, and analytics platforms.
Remote · Texas City, Texas, United States
Lead the end-to-end architecture and design of scalable, secure Genesys Cloud CX solutions aligned with business objectives. Drive the technical roadmap and oversee integrations with third-party systems like CRM and analytics platforms.
