Mosaic is the AI platform built specifically for enterprise technical support. Designed for complex enterprise environments, Mosaic enables AI to understand your customers, products, and support operations so it can perform the work traditionally reserved for your most experienced support engineers. The result is faster resolutions, lower cost to serve, stronger customer experiences, and measurable ROI, with AI purpose-built for enterprise technical support. Go live in less than 30 days.
On-site · Toronto
Lead customer technical success throughout the full lifecycle, from pre-sale proof-of-value pilots and technical validation through onboarding, production deployment, optimization, and renewals. Configure integrations and AI workflows, monitor and improve agent performance, enable users, and demonstrate customer value to support adoption and expansion.
On-site · Toronto
Generate qualified meetings with mid-market and enterprise technical support leaders through calls, email, and LinkedIn, tailoring outreach to the product that best addresses each account’s needs. Collaborate with sales and marketing leadership to improve messaging, test prospecting strategies, validate new use cases and markets, and create outbound content.
