Sales Support-EN

Job summary

Provide prompt, professional customer support, resolve inquiries and service issues, build relationships, recommend and promote products, and relay customer feedback to managers and sales representatives. Support Business Centre administration, including paperwork, deposits, accounts payable, freight claims, and cash reconciliation, and assist with purchasing and inventory management as needed.

Job details

Sales Support Status Regular, Full time Location: Abbotsford, British Columbia Job Description This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers. ‍ Main Responsabilities Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs; Respond to customers' inquiries in a timely manner, with assistance from other team members if needed; Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager; Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards; Proactively suggest associated and/or alternate products as needed; Promotes focus product items; Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc. Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks); Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities; Support in other tasks as needed (purchasing / inventory management). Qualifications Grade 12 minimum completed; Ideally 1-2 years of related experience; Strong communication and people skills, initiative; Good knowledge of Microsoft Office (Word, Excel, OUTLOOK); Interest and capability in performing sales duties and purchasing / inventory management functions as needed; Good knowledge of English and/or French written and spoken; Strong ability and desire to develop and grow skills. This is a position with potential for growth. What’s In It For You We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making and offers great career opportunities. What Sets Us Apart Is Our Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture. A strong national network offering real opportunities to grow: our people make the difference. Among Our Benefits Flexible group insurance plan customizable to your needs. Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP). Group RRSP with employer contribution and TFSA. Postsecondary Scholarship Program for our employee’s children. Charging terminals available at our facilities. Years of Service Recognition Program. Come build your career with us, a growing network where our people make it happen! Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.

What you’ll do

Provide prompt, professional customer support, resolve inquiries and service issues, build relationships, recommend and promote products, and relay customer feedback to managers and sales representatives. Support Business Centre administration, including paperwork, deposits, accounts payable, freight claims, and cash reconciliation, and assist with purchasing and inventory management as needed.

Requirements

A minimum of Grade 12 education is required, with ideally one to two years of related experience. Candidates should have strong communication and people skills, Microsoft Office knowledge, an interest in sales and purchasing or inventory functions, and a willingness to develop their skills; English and/or French proficiency is noted.

Benefits

• Profit Sharing
• Flexible Group Insurance
• Telemedicine
• Employee Assistance Program
• Group RRSP With Employer Contribution
• Tax-Free Savings Account
• Postsecondary Scholarship Program
• Electric Vehicle Charging Terminals
• Years of Service Recognition Program

Listed skills

• Customer service · Preferred
• Relationship Building · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• Inventory management · Preferred
• Administrative Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Telephone and Email Communication
• Customer Inquiry Resolution
• Relationship Building
• Sales Support
• Product Promotion
• Product Recommendations
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Purchasing
• Inventory Management
• Administrative Support
• Cash Reconciliation
• Accounts Payable
• Freight Claims Processing

Job areas

• Customer Service & Support
• Sales
• Administrative
• Logistics

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