ERS Administrator (Part-time)

OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada. Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well! We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive to WIN. ON and OFF the ICE. Your Focus in this Role: * Support raffle operations for WIN50 clients including the Edmonton Oilers Community Foundation. * Manage the conduct of the raffle technology platform. * Oversee raffle customer service email and respond to inquiries in a timely and accurate manner. * Support operations at in-venue events at Rogers Place and other clients as required. * Oversee administrative responsibilities of the raffle platform, including the scheduling of raffle events, preforming draws and ticket information look up. * Maintenance of ongoing reporting and documentation. * Utilization of Shopify and other e-commerce platforms. * Support the training of 50/50 Sellers and Volunteers at in-venue events. * Respond and resolve guest inquires, complaints and concerns during in-venue events. * Interact with guests, co-workers, supervisors, and management in a friendly and professional manner. * Set a positive example for 50/50 Sellers and Volunteers to encourage raffle sales. * Ensure raffles are conducted in accordance with the official raffle rules. * Ensure all policies and regulations (i.e. AGLC) are upheld. * Other duties as assigned Who You Are: * You’re a positive person with a customer-centric focus * You’re a self-starter that is excited by autonomy and has a relentless drive to exceed expectations * You’re open-minded and don’t mind adjusting on the fly * You believe in a team-first mentality and you thrive in a collaborative, egoless environment * You’re organized, have a keen eye for detail, and incredible time management skills * You have a talent for building great working relationships at all levels within an organization Education, Experience and Skills: * Two-year post-secondary education in business administration or a related field. * Two years administration or customer experience. * Intermediate proficiency in Microsoft Office is required. * Experience using Microsoft Teams, Office 365, SharePoint, Outlook is an asset * Must be eligible to obtain registration with AGLC as an ERS Administrator (including Criminal Record Check). * Experience in online raffles is highly valued. * Knowledge of AGLC Raffle regulations is preferred. Next Steps: Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team. Stay in Touch! Official Edmonton Oilers Website | NHL.com [https://www.nhl.com/oilers/]

The ERS Administrator will manage raffle technology platforms, oversee administrative tasks, and provide customer service for raffle inquiries. They will also support in-venue event operations at Rogers Place, including training volunteers and ensuring compliance with raffle regulations.

Candidates must have a two-year post-secondary education in business administration or a related field and at least two years of administrative or customer service experience. Proficiency in Microsoft Office and the ability to obtain AGLC registration are required.

• Time managementPreferred
• Customer servicePreferred
• CommunicationPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Raffle operations
• Customer service
• Administrative support
• Shopify
• E-commerce
• Microsoft Office
• Data reporting
• Event support
• Time management
• Communication
• Conflict resolution
• Team leadership
• AGLC compliance
• Documentation
• Scheduling
• Microsoft 365
• Self-Starter
• Professionalism
• Open Mindset
• Microsoft Teams
• Business Administration
• Management
• Customer Service
• Sales
• Oil and Gas
• Innovation
• Microsoft Outlook
• Operations
• Return On Investment
• Microsoft SharePoint
• Time Management

• Sports & Recreation
• Administrative
• Customer Service & Support
• Management & Leadership
• Administrator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Minimum education

College diploma

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week