OBSI is Canada's trusted independent dispute-resolution service for banking services and investment complaints.
Toronto, Ontario
OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their banking services or investment firm. As a free alternative to the legal system, we work informally and confidentially to find fair outcomes to disputes about banking and investment products and services. OBSI looks into complaints about most banking and investment matters including: mutual funds; bonds and GICs; stocks, exchange traded funds, income trusts and other securities; investment advice; unauthorized trading; fraud; debit and credit cards; mortgages; loans and credit; fees and rates; transaction errors; misrepresentation; and accounts sent to collections. Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000. OBSI’s staff consists of qualified professionals from the financial services, law, accounting, dispute resolution and regulatory compliance fields. Current participating firms include: -Investment Industry Regulatory Organization of Canada (IIROC) member firms -Mutual Fund Dealers Association of Canada (MFDA) member firms -Mutual fund companies -Exempt market dealers -Portfolio managers -Scholarship plan dealers -Forex trading services -Domestic and foreign-owned banks -Credit unions -Federal trust and loan companies and other deposit-taking organizations
Hybrid · Toronto
The Advisor, Human Resources supports the delivery of HR programs, policies, and services while working closely with managers and employees. Key duties include coordinating recruitment, supporting payroll and benefits, administering performance reviews, and ensuring compliance with legislative requirements.
Hybrid · Toronto
The Director, Investigations leads multiple investigative teams to ensure efficient, fair, and consistent dispute resolution in compliance with regulatory standards. They are responsible for mentoring managers, managing complex case escalations, and contributing to the development of organizational policies and strategic objectives.
Hybrid · Toronto
The Manager, Investigations leads a team of investigators to ensure the objective, fair, and efficient resolution of consumer complaints against financial firms. They are responsible for team performance, professional development, and collaborating with the Investigation Management Team to address systemic issues.
Hybrid · Toronto
The Advisor, Human Resources supports the delivery of HR programs, policies, and services while providing guidance to managers and employees. Key duties include coordinating recruitment, supporting payroll and benefits, administering performance reviews, and ensuring legislative compliance.
Hybrid · Toronto
The Application & Systems Support Analyst provides technical support for Dynamics CRM, SharePoint, and related portals by troubleshooting and resolving incidents. They also contribute to problem management, system upgrades, and the documentation of processes to ensure operational excellence.
Hybrid · Toronto
The Senior Investigator manages a caseload of banking and investment disputes, conducting thorough investigations to reach well-reasoned conclusions. They are responsible for interviewing parties, analyzing evidence, and drafting investigation reports or facilitating settlements.
