CyberArk L2 Expert

Job summary

Provide Level 2 operational support for CyberArk, including incident and service-request handling, troubleshooting, administration, and maintenance in a production environment. Monitor platform stability, support changes and service continuity, maintain documentation, collaborate with infrastructure, security, and application teams, and escalate complex issues when needed.

Job details

Company Description Wepoint is the architect of major transformations for businesses and public sector organizations. We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental, and Technological Responsibility (RESET). Our goal is to create new ways of working, new economic models, and smarter environments. In nearly 20 years, we have become one of the key players in digital transformation, employing 3,500 people across Europe, Tunisia, North America, and the Asia-Pacific region. What We Are Looking For COURAGE – AUTHENTICITY – OPENNESS – COMMITMENT – ELEGANCE Do these words resonate with you? They are our company values. At Wepoint, we are looking for committed talents who are ready to share their expertise within open and collaborative teams, and who are not afraid to take initiative. We also value people who are able to challenge themselves and continuously improve. At the heart of relationships at Wepoint are authenticity and the constant pursuit of excellence for our clients — this is what we expect from our future colleagues. Job description We are looking for a CyberArk L2 Expert to reinforce its CyberArk team. The assignment will primarily focus on day-to-day CyberArk operations, production support and service continuity. The Expert will join an established environment and work closely with infrastructure, security and application teams to maintain platform stability and resolve operational issues. Responsibilities Provide Level 2 operational support for the CyberArk platform. Handle CyberArk incidents, service requests and standard operational activities. Investigate and troubleshoot platform-related issues. Support the day-to-day administration and maintenance of the CyberArk environment. Monitor platform stability and contribute to service continuity. Participate in change and production activities. Escalate complex technical issues to Level 3 or relevant technical teams when required. Maintain operational procedures and technical documentation. Collaborate with infrastructure, security and application stakeholders. Contribute to the continuous improvement of CyberArk operational processes. Required Skills & Experience Solid hands-on experience with CyberArk Privileged Access Management. Experience supporting CyberArk environments in production. Good understanding of the main CyberArk components and their interactions. Experience with incident investigation, troubleshooting and operational support. Understanding of privileged-access-management concepts and security principles. Ability to work autonomously within a critical production environment. Nice to Have CyberArk certification. Experience within banking or another highly regulated environment. Exposure to large and complex CyberArk infrastructures. Knowledge of network and Windows infrastructure environments. Knowledge of CyberArk PSM or CyberArk Conjur. Only candidates who are legally authorized to work for any employer in Canada will be considered. Wepoint Benefits Minimum of 3 weeks of vacation starting from the first year; Comprehensive group insurance with a generous employer contribution; Employer contribution to a group RRSP; Full remote work flexibility: Hybrid, Remote, or On-site; A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.; Annual IT equipment budget; A balanced work environment with flexible working hours; Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.; An international community of experts ready to share their knowledge; A company culture focused on individuals’ needs and their belonging to a strong community. #tech&security Permis CNESST : AP-2504754, AP-2504755, AR-2504756

What you’ll do

Provide Level 2 operational support for CyberArk, including incident and service-request handling, troubleshooting, administration, and maintenance in a production environment. Monitor platform stability, support changes and service continuity, maintain documentation, collaborate with infrastructure, security, and application teams, and escalate complex issues when needed.

Requirements

Candidates need hands-on CyberArk Privileged Access Management experience, production support experience, knowledge of CyberArk components, and experience investigating incidents and troubleshooting operational issues. They should understand privileged-access security principles and be able to work autonomously in a critical production environment; CyberArk certification and experience in regulated or complex environments are preferred.

Benefits

• Vacation
• Group Insurance
• Employer Contribution to Group RRSP
• Flexible Work Arrangement
• Annual IT Equipment Budget
• Flexible Working Hours
• Training and Certifications
• Online and In-Person Learning
• Career Development
• International Expert Community

Listed skills

• Change Management · Preferred
• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• CyberArk Privileged Access Management
• Production Support
• Incident Investigation
• Troubleshooting
• CyberArk Administration
• Platform Maintenance
• Service Continuity
• Change Management
• Operational Documentation
• Privileged Access Management
• Security Principles
• Infrastructure Collaboration
• CyberArk PSM
• CyberArk Conjur
• Windows Infrastructure
• Network Infrastructure
• CyberArk
• Courage
• Economic Modeling
• Technical Issues
• Digital Transformation
• Infrastructure Security
• Continuous Improvement Process
• Development Environment
• Operations
• Proactivity
• Technical Documentation
• Troubleshooting (Problem Solving)

Job areas

• Technology
• Security & Safety
• Cyberark Engineer
• VMware Engineer / Administrator
• Computer Network Professionals
• Computer Network Architects

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