Award-winning phone and communications services for businesses and consumers.
Sunnyvale, California
Ooma delivers phone, messaging, video and advanced communications services that are easy to implement and provide great value. Founded in 2003, the company offers Ooma Office for small to medium-sized businesses seeking enterprise-grade features designed for their needs; Ooma AirDial for any business looking to replace aging and increasingly expensive copper phone lines; Ooma 2600Hz for businesses that provide their own communications solutions built on an outsourced underlying platform; and Ooma Telo for residential consumers who value a landline experience at a more affordable price point. Ooma’s award-winning solutions power more than 1.2 million users today.
Remote · Canada
Coordinate field resources and third-party dispatch vendors, supporting installations and resolving hardware, software, network, configuration, and installation issues remotely. Keep field activities on schedule through clear updates and cross-team coordination, and maintain accurate service reports and troubleshooting records.
On-site · Vancouver
The Support Desk Analyst serves as the first point of contact for Ooma Enterprise, providing initial troubleshooting for IP Telephony issues. They are responsible for managing customer inquiries, facilitating escalations, and educating clients on platform usage and best practices.
Remote · Canada
Manage the customer life cycle from post-implementation through contract renewal while providing proactive relationship management. Handle billing inquiries, technical escalations, and guide customers on the effective use of Ooma Enterprise products.
