OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Remote · Toronto, Ontario, Canada
Build and lead a global technical support engineering team to provide 24/7 coverage for strategic enterprise accounts. Partner with engineering and product teams to resolve complex technical issues and operationalize solutions at scale.
Remote · Toronto, Ontario, Canada
The Senior Support Engineer will act as a technical expert to resolve complex issues for strategic enterprise accounts and design operational processes for 24x7 support. They will also leverage automation and AI to scale support operations while collaborating with engineering teams on reliability and incident response.
Remote · Toronto, Ontario, Canada
You will troubleshoot and resolve complex technical issues for customers, including API failures and integration challenges, while serving as a critical escalation point. Additionally, you will drive operational excellence by identifying opportunities for automation and AI-powered workflows to improve team efficiency.
