Operations Specialist

Job summary

Manage end-to-end operational workflows, including exception resolution, vendor management, and complex negotiations. Validate AI-generated outputs to ensure quality and accuracy while meeting strict deadlines.

Job details

ABOUT THE ROLE: Opendoor is building our Toronto Operations team and we're looking for Operations Specialists to own critical workflows that keep our homes moving through the transaction lifecycle. AI handles intake, data extraction, scheduling, and routine QC. Your job is to manage vendor relationships, exception resolution, complex negotiations, compliance coordination, and quality sign-off on work that matters. We're looking for someone more technical, who moves fast, figures out how to make AI work for them, and is able to be resourceful when solving problems. WHAT YOU’LL DO: * Own end-to-end execution across operational workflows; handle exceptions, escalations, and anything that falls outside automated processes * Work directly with third-party providers, vendors, and community or regulatory bodies to resolve issues and move cases to resolution * Validate AI-generated outputs; take ownership of quality, accuracy, and effectiveness before downstream impact * Manage a high volume of open cases simultaneously against hard deadlines * Cross-train across workflows to cover volume variability * Identify process gaps and give feedback on where tools or workflows need to improve WHAT YOU’LL BRING: * Comfort working with AI tools and a genuine interest in using technology to work faster and smarter; you don't wait for systems to do your job, you figure out how to make them work for you * Strong project management instincts with the ability to drive multiple workstreams to hard deadlines * Persistence and follow-through when working with unresponsive third parties * High accountability and urgency around deadlines with direct customer impact * Strong communication skills: you'll manage external relationships, negotiate, escalate issues, and resolve disputes by phone and in writing * Attention to detail and strong documentation habits across a large portfolio * Comfortable working in a high-ambiguity environment where you're helping build the playbook * Background in operations, case management, project coordination, property management, real estate, insurance, mortgage/escrow, or similar is a plus * Opendoor is actively consolidating its internal tooling stack; comfort with new systems and change is essential At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

What you’ll do

Manage end-to-end operational workflows, including exception resolution, vendor management, and complex negotiations. Validate AI-generated outputs to ensure quality and accuracy while meeting strict deadlines.

Requirements

Requires strong project management skills, comfort with AI tools, and the ability to work in a high-ambiguity environment. A background in operations, case management, or real estate is considered a plus.

Benefits

• Unlimited PTO • Medical insurance • Dental insurance • Vision insurance • Life insurance • 401(k) • Equity

Listed skills

• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations management
• Project management
• Vendor management
• Exception resolution
• Negotiation
• Compliance coordination
• Quality assurance
• Data extraction
• Case management
• Communication
• Documentation
• Problem solving
• Technical proficiency
• AI tools
• Attention to detail

Job areas

• Administrative
• Management & Leadership
• Finance & Accounting
• Customer Service & Support