Optical Manager

Job summary

Oversee daily clinic operations, patient flow, staff leadership, scheduling, billing, inventory, vendor relationships, and compliance with healthcare regulations and clinic protocols. Support doctors’ clinical workflows, resolve patient concerns, analyze performance metrics, and implement improvements to clinic efficiency and patient experience.

Job details

Westlock Eye Centre is a patient-centered optometry clinic dedicated to delivering exceptional eyecare through advanced technology, compassionate service, and a highly skilled team. We are looking for an experienced and organized Optometry Clinic Manager to oversee daily clinic operations and support our doctors in providing top-tier patient care. Position Overview The Optometry Clinic Manager is responsible for ensuring the clinic runs efficiently while maintaining an excellent patient experience. This includes supervising staff, optimizing workflow, overseeing scheduling and billing processes, and maintaining compliance with clinical standards. Key Responsibilities · Manage day-to-day clinic operations and ensure smooth patient flow · Lead, train, and mentor front desk, opticians and optometric assistants · Oversee scheduling for staff · Ensure high levels of patient satisfaction by handling inquiries and resolving concerns · Monitor billing processes and insurance claims · Maintain compliance with healthcare regulations, PIPEDA standards, and clinic protocols · Coordinate vendor relationships and maintain inventory of clinical and optical supplies · Support doctors with clinical workflow and operational needs · Analyze performance metrics and prepare reports for leadership · Implement process improvements to enhance efficiency and patient experience Qualifications · 2+ years of experience in an optometry, medical, or healthcare office management role (required) · Strong leadership and staff management skills · Knowledge of eyecare terminology, clinical workflow, and insurance billing (preferred) · Excellent communication and interpersonal skills · Highly organized with strong problem-solving abilities · Proficiency with EHR/EMR systems and office management software · Ability to multitask in a fast-paced environment What We Offer · Competitive salary + performance bonuses · Paid time off and holidays · Employee eyewear discounts · Professional development and growth opportunities

What you’ll do

Oversee daily clinic operations, patient flow, staff leadership, scheduling, billing, inventory, vendor relationships, and compliance with healthcare regulations and clinic protocols. Support doctors’ clinical workflows, resolve patient concerns, analyze performance metrics, and implement improvements to clinic efficiency and patient experience.

Requirements

Requires at least two years of experience managing an optometry, medical, or healthcare office, along with strong leadership, organization, communication, and problem-solving abilities. Knowledge of eyecare terminology, clinical workflows, insurance billing, and EHR/EMR and office management software is preferred or required as applicable to the role.

Benefits

• Paid Time Off
• Paid Holidays
• Employee Eyewear Discounts
• Professional Development Opportunities
• Growth Opportunities
• Performance Bonuses

Listed skills

• Problem solving · Preferred
• Staff Leadership · Preferred
• Communication · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Clinic Operations Management
• Staff Leadership
• Staff Training and Mentoring
• Scheduling
• Patient Satisfaction
• Billing and Insurance Claims
• Healthcare Regulatory Compliance
• PIPEDA Compliance
• Vendor Relationship Management
• Inventory Management
• Clinical Workflow Support
• Performance Metrics and Reporting
• Process Improvement
• EHR/EMR Systems
• Communication
• Problem-Solving

Job areas

• Healthcare
• Management & Leadership
• Customer Service & Support
• Administrative