IT Infrastructure Senior Analyst

Toronto, ON
On-site
Posted Oct 1, 2026
1 position

$90,000–$100,000 / year

Opens LinkedIn

Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: Bachelor’s degree
Apply by: Mar 27, 2027
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

Provide Level 2/3 support and administer, monitor, and optimize infrastructure services across servers, identity systems, cloud platforms, storage, and networks. Participate in incident response, security and recovery activities, automation, upgrades, migrations, and other improvement projects while maintaining documentation and operational standards.

Job details

* Work Location: Toronto or Latin America * Pan American Silver was created with the intention to provide investors with the best vehicle to gain exposure to higher silver prices. Our vision is to be the world’s pre-eminent silver producer, with a reputation for excellence in discovery, engineering, and sustainable development. Pan American Silver has several underground and open pit operations in Canada, Mexico, Guatemala, Peru, Chile, Brazil, Bolivia, and Argentina. Pan American Silver is committed to advancing diversity and developing inclusive leadership teams that are representative of the communities we serve. The Company provides equal opportunities to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression or any other characteristic protected by federal, provincial, or local law. Purpose and Overview: The IT Infrastructure Senior Analyst is responsible for the administration, support, and optimization of core IT infrastructure services across the organization. This role acts as the escalation point for Level 1 support and ensures the stability, performance, and security of systems including servers, cloud platforms, identity services, storage, and networking components. The position combines operational support with project delivery, contributing to continuous improvement and standardization of IT services. Key Responsibilities: Infrastructure Operations (Run & Support) Provide Level 2/3 support for infrastructure-related incidents and service requests Troubleshoot and resolve issues across Windows Server, Active Directory, DNS, DHCP, Group Policy, virtualization, and cloud Monitor system health, performance, and availability Participate on incident response Perform root cause analysis and implement permanent fixes Identity & Access Management Administer Active Directory (users, groups, service accounts) Support hybrid identity environments (Entra ID, Azure AD Connect) Maintain access controls aligned with security policies Cloud & Platform Services Support AWS (EC2, FSx, S3, MGN, DataSync) and Azure environments Assist with cloud migrations and modernization Monitor cloud utilization and optimize costs Server & Storage Management Administer Windows Server environments (2016–2025) Manage SAN/NAS and cloud storage platforms Support file services and permissions Perform backup and recovery operations (Including DRP testing) Network & Connectivity Support Troubleshoot L2/L3 issues Support VLANs, STP, LACP environments Support wireless and NPS/RADIUS authentication Support with local network teams at offices/operations Security & Compliance Apply security best practices Support PKI and certificates Assist in patching and vulnerability remediation Automation & Scripting Develop PowerShell scripts Automate administrative tasks Improve operational efficiency Project Delivery (Build & Improve) Participate in upgrades, migrations, and cloud initiatives Follow change management processes Maintain documentation and runbooks Required Professional Skills, Experience and Qualifications: 7+ years of IT infrastructure experience Diploma or bachelor’s degree in information technology, Computer Science, Engineering, or related field. Fluent in both English and Spanish (required) Windows Server, Active Directory, DNS/DHCP knowledge Virtualization (VMware preferred, Hyper-V is an asset) Cloud experience (EC2, FSx, S3, DataSync, EntraID, EntraDS, Intune, Conditional Access) PowerShell scripting Networking (L2/L3, VPN, WiFi) Citrix (DaaS) NPS/RADIUS Preferred: Multi-domain or hybrid identity experience Enterprise storage knowledge Distributed environment exposure Mining experience is an asset Different Infrastructure services (O365, Autopilot, MFA, PIM and/or defender) Required Competencies: Strong troubleshooting and documentation skills Ability to work under pressure Clear communication Process-driven mindset Team collaboration and mentoring Assets: AWS Practitioner or above CompTIA Network+ Microsoft Azure Administrator ITIL Foundation Travel requirements: up to 20% Compensation package: Bonus program Comprehensive group benefits, including health, dental & vision coverage Group RRSP Fitness/Gym allowance Professional development, training and certification * Work Location: Toronto or Latin America * We thank all applicants for showing an interest. Only candidates under consideration will be contacted. Pan American Silver is committed to accommodating persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process by contacting the Human Resources department. This job posting is for an existing vacancy. Artificial Intelligence (AI) tools may be used to assist in screening, assessing, or selecting applicants for this position.

What you’ll do

Requirements

Requires at least 7 years of IT infrastructure experience, a diploma or bachelor's degree in a related field, and fluency in English and Spanish. Candidates should have experience with Windows Server, Active Directory, cloud platforms, virtualization, PowerShell, networking, Citrix DaaS, and NPS/RADIUS; mining experience and listed industry certifications are assets.