Service Administrator (Service Writer) - Swan River

Job summary

The Service Administrator acts as the primary point of contact for the service department, managing customer repair orders and warranty processes. They also perform essential clerical duties and coordinate communication between service technicians and customers.

Job details

At Pattison Agriculture we seek talent ready to GROW, CONNECT AND EVOLVE with us! We are looking for a Service Administrator (Service Writer) to join our fast-paced, energetic dealership in Swan River, MB. This is a fantastic opportunity to be the initial customer support for the service department by greeting customers, answering phone calls, and performing a full range of clerical and service dept activities. You will deliver quality work in one of Canada’s top John Deere dealer organizations through positive interactions in a friendly and collaborative environment that encourages learning and growth. Responsibilities Manage full cycle customer repair/service/warranty order and reporting Perform administrative duties accurately and efficiently Field customer inquiries to the Service Department Maintain Work In Progress and Product Improvement Program processes Work with Service Technicians to ensure clear and accurate communication to customers Participate in training to develop skills and knowledge Follow all safety regulations Build positive and productive relationships with all departments Requirements Previous Service Admin experience Basic knowledge of accounting practices Excellent computer skills in Microsoft Office and internet functions Positive attitude, attention to detail Exceptional communication and organizational skills A minimum Grade 12 education/equivalent Experience in an agricultural related field would be an asset Ability to work flexible hours, varying shifts, weekends, holidays if necessary CONNECT with us today! Whether you're new to this field or experienced in other related fields, we offer continued education and training to help you thrive and expand your knowledge! Our 18 locations across Saskatchewan and Manitoba offer endless opportunities for you to GROW. You’ll receive competitive wages, comprehensive benefits, company matched pension, and future career opportunities in Parts, Sales, Service, and more. Contribute your strengths to a purpose-driven organization when you EVOLVE your career with Pattison Agriculture! **Apply early as recruitment for this position is ongoing and may be filled prior to the closing date. Candidates must be legally intitled to work in Canada. We would like to thank all who apply; however, only those candidates selected for an interview will be contacted.

What you’ll do

The Service Administrator acts as the primary point of contact for the service department, managing customer repair orders and warranty processes. They also perform essential clerical duties and coordinate communication between service technicians and customers.

Requirements

Candidates must have a minimum of a Grade 12 education and previous service administration experience. Proficiency in Microsoft Office and basic accounting practices is required, along with strong organizational and communication skills.

Benefits

• Comprehensive benefits • Company matched pension • Continued education and training

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service administration
• Customer service
• Clerical duties
• Microsoft Office
• Accounting practices
• Communication
• Organizational skills
• Attention to detail
• Warranty processing
• Data entry
• Problem solving
• Time management
• Detail Oriented
• Organizational Skills
• Sales
• Positivity
• Energetic
• Administrative Functions
• Clerical Works
• Computer Literacy
• Customer Inquiries
• Accounting
• Customer Support
• Greeting Customers
• Product Improvement
• Agriculture

Job areas

• Administrative
• Customer Service & Support
• Agriculture
• Trades
• Service Writer/Service Advisor
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives