Medical Office Assistant

Job summary

The Medical Office Assistant provides administrative support for the primary care clinic and manages reception duties for the Foundry Surrey Central facility. Responsibilities include registering and triaging patients, maintaining patient flow, and performing clinical support tasks such as room preparation and inventory management.

Job details

> PACIFIC COMMUNITY RESOURCES SOCIETY IS COMMITTED TO DIVERSITY AND INCLUSION > AND ENCOURAGES APPLICATIONS FROM PEOPLE OF ALL GENDER IDENTITIES AND > EXPRESSIONS, PERSONS WITH DISABILITIES, INDIGENOUS PEOPLES, AND VISIBLE > MINORITIES. > > PERSONS WHO ANTICIPATE NEEDING ACCOMMODATIONS FOR ANY PART OF THE APPLICATION > PROCESS MAY CONTACT OUR HR DEPARTMENT AT HR@PCRS.CA. PERSONAL INFORMATION WILL > BE KEPT CONFIDENTIAL. Last Date to Apply: October 2, 2026 About PCRS Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer. About the Program Foundry is an integrated youth services (IYS) initiative for youth ages 12-24 throughout British Columbia (BC). Foundry removes barriers and improves care pathways for youth by supporting co-location and integration of existing resources and services for five core streams: physical and sexual health, mental health, substance use, peer support and social services. Located in Surrey City Centre, Foundry Surrey Central serves a diverse and growing community and is committed to accessible, culturally safer, youth- and family-centred care. Hours & Conditions of Work * Regular Full Time * 35 hours weekly Position Summary Wage Grid 10 ($28.28 to $29.49 per hour) The Medical Office Assistant (MOA) is an integral member Foundry Surrey Central, working as part of a multi-disciplinary team that provides support and programming for youth (12-24) and their families. As a member of the Foundry Surrey Central team, they will provide medical office assistant support for the primary care clinic as well as reception duties for Foundry Surrey Central. They will help to create a welcoming, safe, inclusive and vibrant space for youth and families to access services. This position is often the first point of contact for anyone reaching out to access the primary care centre. It is vital that this position be knowledgeable about services available and be able to provide accurate information to those who inquire. It is necessary that the MOA is flexible and adaptable to competing priorities and can switch focus from data work to participant inquiries seamlessly. To be successful, they will need to be technology savvy and able to learn different computer systems. It is imperative that the Medical Office Assistant demonstrates the ability to support a diverse population and takes initiative to ensure a safe and inclusive environment for participants and staff. Responsibilities * Welcome youth to Foundry Surrey and contribute to a positive, welcoming atmosphere in the waiting area * Register and triages patients, including setting up new patients with the Foundry Toolbox and EMR systems * Ensure patient flow during clinic hours * Transfer information between data bases to ensure all updates are reflected to support clients * Support tasks in the clinic; room prep, labelling samples, referrals, autoclaving as required * Stock exam rooms, support inventory and ordering of clinic supplies * Perform other related duties as required Knowledge & Competencies * Well-developed interpersonal skills, oral and written communication skills * Excellent organization, time and general management skills * Ability to work independently as well as being part of a multi-disciplinary team * Demonstrated understanding of trauma informed practices * Commitment to learning about colonization and its impact on creating and sustaining health inequities * Work collaboratively with others utilizing a diversity, equity and inclusion lens * Physical ability to complete required tasks What We Offer * Equitable & Transparent Base Pay – we are a Certified Living Wage Employer [https://www.livingwageforfamilies.ca/living_wage_employers] * Generous paid vacation, personal and sick time; additional paid time off for life events * Additional paid holidays (ex. Easter Monday, Boxing Day) * Health Benefits Coverage with 100% employer-paid premiums - including extended health and prescriptions, dental, vision and paramedical care * Disability and Life Insurance Coverage * Employee & Family Assistance Program including preventative health & counselling * Membership in the Municipal Pension Plan with generous employer contributions * Flexible schedules and earned day off program * Full-day agency orientation and extensive training, with regular ongoing performance evaluations * In-house digital and classroom learning opportunities; staff funding for professional development * Opportunities to use your voice & participate in committees on policy, wellness, safety, JEDI and more Eligibility varies depending on employment terms and role requirements – details for this specific opportunity will be provided on request.

What you’ll do

The Medical Office Assistant provides administrative support for the primary care clinic and manages reception duties for the Foundry Surrey Central facility. Responsibilities include registering and triaging patients, maintaining patient flow, and performing clinical support tasks such as room preparation and inventory management.

Requirements

Candidates must possess strong interpersonal, organizational, and communication skills with the ability to work in a multi-disciplinary team. A demonstrated understanding of trauma-informed practices and a commitment to diversity, equity, and inclusion are required.

Benefits

• Health benefits coverage • Extended health and prescriptions • Dental care • Vision care • Paramedical care • Disability insurance • Life insurance • Employee and family assistance program • Municipal pension plan • Paid vacation • Paid personal time • Paid sick time • Paid holidays • Professional development funding

Listed skills

• Time management · Preferred
• written communication · Preferred
• interpersonal skills · Preferred
• Data entry · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical office administration
• Patient registration
• Triage
• Electronic medical records
• Interpersonal skills
• Oral communication
• Written communication
• Organizational skills
• Time management
• Trauma informed practice
• Diversity and inclusion
• Data entry
• Inventory management
• Clinical support
• Technology proficiency
• Performance Review
• Communication
• Management
• Technical Acumen
• Interpersonal Communications
• Proactivity
• Time Off Management
• Primary Care
• Medical Prescription
• Mental Health
• Social Work
• Trauma Care
• Reproductive Health Care
• Health Equity
• Disabilities
• Autoclaves
• Family Support
• Electronic Medical Record
• Patient Flow
• Medical Office Procedures
• Peer Support

Job areas

• Healthcare
• Administrative
• Social Services
• Customer Service & Support
• Medical Office Assistant
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other