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Jira Service Management Intake & Automation Developer

Toronto, ON
On-site
Posted Sep 18, 2026
1 position

$110,000 / year

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 3+ years
Apply by: Oct 15, 2026
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

Design and develop automated Jira Service Management workflows, intake forms, and enterprise integrations. Build production-grade services using Java, Python, and AI to optimize classification, routing, and system observability.

Job details

We are looking for a Jira Service Management Intake & Automation Developer to design, develop, and automate Jira Service Management workflows, intake forms, approvals, SLAs, queues, and enterprise integrations. The role will use Java/Spring Boot, Python, REST APIs, SQL, and AI/intelligent automation to build scalable and secure production solutions. Location: Toronto, ON – Onsite Employment: Full-time Salary: CAD $110,000 Key Responsibilities Design and scale Jira Service Management portals, forms, request types, workflows, queues, SLAs, approvals, and dashboards. Build automation for classification, prioritization, routing, assignment, notifications, and escalations. Develop production-grade services and integrations using Java/Spring Boot and Python. Build and maintain REST APIs, webhooks, JSON, HTTP, and event-driven integrations. Apply AI/intelligent automation for classification, data extraction, duplicate detection, and routing. Integrate Jira with Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, and identity platforms. Develop monitoring, testing, security, access-control, deployment, and rollback practices. Troubleshoot production issues using logs, metrics, audit records, and tracing. Collaborate with engineering, QA, product, operations, and business teams. Document technical designs, workflows, integrations, security controls, and operational procedures. Key Requirements 3+ years of Jira/Jira Service Management administration, development, or automation experience. Hands-on experience with JSM forms, request types, workflows, custom fields, queues, SLAs, permissions, approvals, and dashboards. Professional experience with Java/Spring Boot and/or Python. Experience with Jira REST APIs, webhooks, JSON, HTTP, OAuth 2.0, API tokens, and service accounts. Experience with AI, generative AI, NLP, or intelligent automation in business workflows. Proficiency in SQL and scripting such as Python, JavaScript, Groovy, or PowerShell. Strong understanding of secure, scalable, observable, testable, and maintainable systems. Strong troubleshooting, communication, documentation, and stakeholder-management skills. Experience in Agile, DevOps, project management, or enterprise operations environments.

What you’ll do

Requirements

Requires 3+ years of experience in JSM administration and development with proficiency in Java/Spring Boot or Python. Candidates must have experience with REST APIs, SQL, and the application of AI or NLP in business workflows.