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Percepta

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Serving the most recognized brands, we provide boutique service & expert consultation to global auto & mobility markets

Allen Park, Michigan

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Outsourcing/Offshoring
1,001–5,000 people

About

Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. You can keep up to date with the latest Percepta news by visiting: www.percepta.com

Open positions

Bilingual Customer Service Representative – Spanish-English - Automotive Support - Remote Canada

Remote · Alberta, Canada, Manitoba, Canada, New Brunswick, Canada, Newfoundland and Labrador, Canada, Nova Scotia, Canada, Prince Edward Island, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada

You will assist vehicle owners and dealerships by providing support across multiple channels regarding vehicle features, warranty, and maintenance. You are also responsible for documenting interactions accurately and troubleshooting connected vehicle services.

Customer Service Representative – Automotive Support - Remote Canada

Remote · Alberta, Canada, Manitoba, Canada, New Brunswick, Canada, Newfoundland and Labrador, Canada, Nova Scotia, Canada, Prince Edward Island, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada

You will assist vehicle owners and dealerships by providing support across multiple channels including phone, chat, and email. Responsibilities include troubleshooting vehicle features, connected services, and warranty questions while accurately documenting all interactions.

Bilingual Customer Service Representative – Luxury Retail - French-English – Remote Canada

Remote · Alberta, Canada, Manitoba, Canada, New Brunswick, Canada, Newfoundland and Labrador, Canada, Nova Scotia, Canada, Prince Edward Island, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada

Provide high-end, personalized customer support for a global luxury retail brand across multiple channels. Responsibilities include offering product and fragrance recommendations and maintaining detailed customer records in a CRM.

Customer Service Representative – Luxury Retail - English – Remote Canada

Remote · Alberta, Canada, Manitoba, Canada, New Brunswick, Canada, Newfoundland and Labrador, Canada, Nova Scotia, Canada, Prince Edward Island, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada

Provide high-end, white-glove customer support for a global luxury retail brand across multiple channels. Responsibilities include offering personalized product recommendations and maintaining detailed customer records in a CRM.