Serving the most recognized brands, we provide boutique service & expert consultation to global auto & mobility markets
Allen Park, Michigan
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. You can keep up to date with the latest Percepta news by visiting: www.percepta.com
Remote · Canada
You will define and lead the enterprise employee communications strategy, narrative, and governance model to align global business priorities with employee experience. You will also advise senior leadership on communication risks and priorities while managing a global team to deliver consistent, measurable content.
Remote · Alberta, Canada, Manitoba, Canada, New Brunswick, Canada, Newfoundland and Labrador, Canada, Nova Scotia, Canada, Prince Edward Island, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
You will assist vehicle owners and dealerships by providing support across multiple channels regarding vehicle features, warranty, and maintenance. You are also responsible for documenting customer interactions and troubleshooting connected vehicle services.
Remote · Alberta, Canada, Manitoba, Canada, New Brunswick, Canada, Newfoundland and Labrador, Canada, Nova Scotia, Canada, Prince Edward Island, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
You will assist vehicle owners and dealerships by providing support across multiple channels including phone, chat, and email. Responsibilities include troubleshooting vehicle features, connected services, and warranty questions while accurately documenting all interactions.
Hybrid · Montréal
Deliver white glove customer support across multiple channels while providing expert product and fragrance recommendations. Maintain accurate records of customer interactions in the CRM and identify opportunities to improve the customer journey.
Remote · Alberta, Canada, Manitoba, Canada, New Brunswick, Canada, Newfoundland and Labrador, Canada, Nova Scotia, Canada, Prince Edward Island, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
Provide high-end, personalized customer support for a global luxury retail brand across multiple channels. Responsibilities include offering product and fragrance recommendations and maintaining detailed customer records in a CRM.
Remote · Alberta, Canada, Manitoba, Canada, New Brunswick, Canada, Newfoundland and Labrador, Canada, Nova Scotia, Canada, Prince Edward Island, Canada, Quebec, Quebec, Canada, Saskatchewan, Canada
Provide high-end, white-glove customer support for a global luxury retail brand across multiple channels. Responsibilities include offering personalized product recommendations and maintaining detailed customer records in a CRM.
Hybrid · Montréal
Provide high-end, personalized customer support for a global luxury retail brand across multiple channels. Responsibilities include offering expert product recommendations and maintaining detailed customer records using CRM tools.
Remote · Canada
Manage incoming customer communications to schedule and plan preventive maintenance for healthcare equipment. Provide mentorship to junior team members and ensure an exceptional customer experience through compassionate problem resolution.
