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Upsun (formerly Platform.sh)

Verified Job Source

Upsun, the software factory for AI-human workflows.

Paris, Île-de-France

Software Development
201–500 people

About

Upsun is the software factory for AI-human workflows. We build the tools that let engineering teams work with confidence. Upsun Dispatch is where your team and AI agents work together, with the right humans in the loop at the right moments, full visibility into what’s happening, and no surprises on the bill. Agents do the volume and your team holds the line. Upsun Cloud handles the rest: building, deploying, and scaling what your team ships. Together, they take you from the first idea all the way to production. Developers, DevOps engineers, and platform teams use Upsun to move faster without losing control. You get: * Governed AI workflows with human approval built in * Predictable performance, even at scale * Secure, compliant environments by default * Real-time observability and cost transparency * Cloning, configuration, and provisioning in seconds The name says it all. “Up” means uptime, reliability, and acceleration. “Sun” reflects our follow-the-sun-support, a 24x7, globally distributed support team keeping the lights on while you rest. Our core belief is that software should power brighter solutions and greater innovation. Upsunners are a remote, global workforce and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. What’s our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work. Our values: 🌿 We make a positive impact. 💚 We care for each other. ✨ We aim for the stars.

Open positions

Senior IT Systems Engineer

Remote · Canada, France, Germany, Spain, United Kingdom

You will manage and improve internal IT systems, including identity platforms, device management, and SaaS environments. You will also lead technical projects, automate workflows, and ensure security compliance across the organization.

Senior IT Systems Engineer

Remote · Canada, France, Germany, Spain, United Kingdom

You will manage and improve internal IT systems including identity platforms, Google Workspace, and device management across a remote organization. Additionally, you will lead projects to automate employee lifecycle processes and ensure security compliance across all SaaS tools.

Billing Systems Architect

Remote · Australia, Canada, France, Germany, Spain, United Kingdom, United States

You will serve as the technical owner of the billing infrastructure, managing configurations, integrations, and system health. You will bridge the gap between Finance, Product, and Engineering to ensure scalable, compliant, and accurate revenue operations.

Customer Retention Manager

Remote · Canada, France, Germany, Spain, United Kingdom

The Customer Retention Manager will manage a high-volume renewal pipeline and proactively build relationships to ensure customer health and retention. They will also design and implement scalable retention workflows, leveraging automation and data to identify risks and drive expansion opportunities.

Senior Manager, Support

Remote · Canada, United States

The Senior Manager will lead a team of up to 15 Support Engineers while driving operational excellence and the adoption of AI-powered support tools. They will also manage complex customer escalations and collaborate cross-functionally to advocate for customer needs.

Senior Manager, Support

Remote · Canada, United States

The Senior Manager will lead a team of up to 15 Support Engineers while driving operational excellence and the adoption of AI-powered support tools. They will also manage complex customer escalations and collaborate cross-functionally to advocate for customer needs.