PocketHealth

Verified Job Source

PocketHealth empowers patients with instant access to their health records and simplifies medical image sharing for healthcare providers through a user-friendly platform.

Toronto, Ontario

Software Development

51–200 people

About

PocketHealth is the agentic AI workflow automation platform transforming health system operations. Powered by agentic AI and intelligent workflow orchestration, PocketHealth automates every non-clinical task from referral intake to scheduling to patient communications, so teams can focus on care, not clicks. Through three interconnected solutions—Conductor, Image Exchange and Patient Connect—our platform delivers end-to-end automation that streamlines operations, reduces costs and keeps patients engaged throughout their entire care journey. PocketHealth helps healthcare organizations: - Minimize manual work by automating repetitive, error-prone clerical tasks. - Accelerate care delivery through seamless intake, scheduling and communications. - Improve care experiences by keeping patients informed and engaged with self-serve imaging access and AI-enabled insights and education tools. Trusted by 900+ hospitals and their patient communities across North America, PocketHealth is fully HIPAA- and PHIPA-compliant, SOC2-certified and backed by over $55 million in funding. Learn more at pockethealth.com.

Open positions

Bilingual Patient Experience Representative (Spanish)

Remote

What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over 2 million patients — to discover a better healthcare experience. PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. Through our platform, we enable patients to be active and engaged participants in their own care, and take control of their care journey. In addition to image sharing,…

Agentic AI Delivery Manager

Hybrid · Toronto

The Technical Project Manager will own the end-to-end execution of complex Conductor deployments with healthcare providers, managing timelines, discovery, and cross-functional alignment. They will also track outcome metrics and identify opportunities for workflow expansion after go-live.

Senior Software Engineer (Conductor)

Hybrid · Toronto

You will lead the end-to-end technical implementation of the Conductor platform for healthcare clients, acting as the primary point of contact for stakeholders. Additionally, you will partner with the sales team to drive deals forward through technical demos and custom automation prototyping.

Solutions Engineer

Hybrid · Toronto

The Solutions Engineer will act as a technical subject matter expert during sales calls and manage technical deliverables such as security reviews and RFP responses. They will collaborate with Account Executives to scope complex enterprise deals and ensure technical requirements are aligned with product capabilities.

Patient Experience Representative (Saturday to Wednesday)

Remote · Toronto, Ontario, Canada

Provide timely technical support and platform education to patients via email and phone to assist with health record access. Collaborate with management and engineering teams to share patient feedback and help shape the future of the platform.

Bilingual Patient Experience Representative (French)

Remote · Toronto, Ontario, Canada

Provide timely technical support and platform education to patients via email and phone to assist with health record access. Gather patient feedback to help management and engineering teams improve the platform's functionality.

Senior Software Engineer (Patient)

Hybrid · Toronto

Build and own the backend services and infrastructure that enable patients to securely access and share medical imaging records. Collaborate with cross-functional teams to design and implement scalable integrations between the platform and provider applications.

Senior Software Engineer (Provider)

Hybrid · Toronto

Own the architecture, design, and deployment of full-stack solutions to integrate provider systems with the PocketHealth platform. Focus on building smarter workflow automations to reduce manual effort for healthcare providers and improve patient flow.

Business Development Representative

Remote · Toronto, Ontario, Canada

The Business Development Representative is responsible for prospecting and lead follow-up to generate opportunities for the Enterprise Account Executives. They will reach out to prospective clients via phone, email, and social channels to nurture them toward sales meetings.