Service Assistant

Job summary

The Service Assistant will greet and assist customers while coordinating vehicle intake and delivery processes. They will also communicate with advisors to maintain service timelines and ensure the service area remains clean and organized.

Job details

Accelerate Your Career!Are you a dynamic, results-driven professional with a passion for luxury vehicles and exceptional customer service? We are seeking a Service Assistant to join our high-performance team! Why Join Us? At Policaro Group, we don't just sell cars—we deliver world-class experiences. Our commitment to excellence, innovation, and customer satisfaction is matched by our dedication to our employees' growth and well-being. As a Sales Assistant, you'll work with premium brands, cutting-edge technology, and a supportive team that values your success. What You'll Do: * Greet and assist service customers, ensuring they feel welcome and informed. * Coordinate vehicle intake and delivery, including basic documentation and handoffs * Communicate with advisors to keep service timelines on track * Help maintain the cleanliness and organization of the service area and customer lounge What We're Looking For: * Passion for premium vehicles and delivering outstanding customer experience * Comfortable working outdoors in various weather conditions * Self-motivated, ambitious, and goal-oriented mindset * Valid and clean driver's license What We Offer: * Competitive Compensation: Policaro Living Wage starting salary * Comprehensive Benefits Package on Day 1: Including health, dental, vision and disability coverage * Employee Appreciation: Regular events such as food trucks, dinners, and gift cards to recognize and celebrate our team's efforts * Professional Development: Opportunities for growth within the company; we believe in promoting from within * Positive Work Environment: A supportive, family-like atmosphere where management is approachable, and employees are treated with respect * Work-Life Balance: We value your time and strive to provide a balance that supports your personal and professional life with generous vacation, paid sick and personal days * Community Engagement: Be part of a company that supports charitable initiatives, including partnerships with organizations like the SickKids Foundation and paid volunteer days Ready to Accelerate Your Career? If you're driven, passionate, and ready to excel, we want to hear from you! Policaro Group is an exclusive luxury automotive retailer located throughout the GTA and Southern Ontario. The Group takes immense pride in being recognized as one of Canada’s Best Managed Companies in 2026 for the fifth consecutive year. In addition, all our qualifying dealerships were awarded Automotive News Canada's Best Dealership to work for in 2025. We are the steward of eight automobile franchises representing Acura, BMW, Land Rover, Lexus, Porsche, Volvo, Tedson and Zenvo. Our organization is home to over 550 highly trained, motivated, and inspired employees with a common focus on customer experience. With a firm dedication to providing unparalleled service, Policaro Group ensures that each customer interaction surpasses expectations, solidifying our position as a leader in the automotive retail sector. Visit https://policaro.ca/about/careers [https://policaro.ca/about/careers] to check out all the rewards of working at Policaro Group.

What you’ll do

The Service Assistant will greet and assist customers while coordinating vehicle intake and delivery processes. They will also communicate with advisors to maintain service timelines and ensure the service area remains clean and organized.

Requirements

Candidates must have a passion for premium vehicles and a commitment to delivering an outstanding customer experience. A valid and clean driver's license is required, along with the ability to work outdoors in various weather conditions.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability coverage
• Paid vacation
• Paid sick days
• Paid personal days
• Paid volunteer days
• Professional development

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Documentation · Preferred
• Organization · Preferred
• Time management · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Vehicle intake coordination
• Documentation
• Organization
• Time management
• Attention to detail
• Valid Driver's License
• Self-Motivation
• Management
• Cleanliness
• Customer Service
• Sales
• Innovation
• Goal-Oriented

Job areas

• Customer Service & Support
• Retail
• Transportation
• Service Assistant
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

More jobs from Policaro Group