Miu Miu General Manager, Vancouver Oakridge

Job summary

The General Manager is responsible for overseeing overall store performance, driving sales, and managing store operations. They must lead and coach the team while ensuring an extraordinary client experience and maintaining brand standards.

Job details

Fondato nel 1913 in Italia, il Gruppo Prada si è costruito su una tradizione di eccellenza e con una visione di innovazione. Il Gruppo, leader mondiale nel settore del lusso, opera in oltre 45 paesi con i marchi PRADA, Miu Miu, Versace, Church's, Car Shoe e Luna Rossa e conta dipendenti di oltre 100 nazionalità. JOB PURPOSE To be the owner of the business, a Company Brand Ambassador and a business leader, accountable for overall store performance. To guarantee an extraordinary Client experience, being present on the sales floor, leading and supporting all activities to achieve store targets. To manage and coach the store team and to ensure succession plans and internal growth. RESPONSIBILITIES BUSINESS Drive and maximize sales performances. Propose and develop business plans. Drive the store team to exceed their KPIs. Represent the Company on the local market, identifying new opportunities to increase customer footfall, attracts new Clients and builds a loyal relationship with the brand. Be present on the sales floor, ensuring a proper approach and service to the Clients. Foster the Omni Channel development through the team. Meet the store-operating budget, controlling store expenses. CUSTOMER Foster a Client centric mindset by developing and maintaining solid Client relationships. Guarantee an excellent Client satisfaction and the highest level of Client service. Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending. Foster a strong private appointment culture. TEAM Promote an entrepreneurial and team spirit using effective communication, ensuring efficient organization and professional growth. Ensure the team is always prepared and updated on the Prada Group main information, product knowledge, local market, competitors, policies and procedures. The ideal Store Manager is able to attract and recruit the best talents available on the market through networking and scouting. RETAIL Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams. Ensures that the display attracts Clients and maximizes sales in accordance with Company guidelines. Participate in the buying session when requested and in any case he/she provides effective product feedback based on store needs. Ensure synergy and cooperation between front and back of house. Is responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office. EVENTS Cooperate with the Retail Events Office for the organization of local events and defines a challenging and realistic target per Client, proposing new opportunities for local events in partnership with local Stakeholders and Influencers. KNOWLEDGE AND SKILLS Business driven Leadership and team management Ability to motivate and persuade people Strong customer service mindset Natural ability to welcome our client Confident, enthusiastic and positive Mature and assertive Organized and detail oriented Market and product knowledge/passion Business/Retail Management degree or equivalent is a plus Interest in luxury/fashion, art and design English is a must other languages are a plus #LI-ME1 Entrare a far parte della nostra Azienda significa lavorare in un ambiente creativo e internazionale, con team di persone motivate dalla curiosità e dalla ricerca dell'eccellenza. Il motore del nostro successo è l'importanza e il valore che diamo al talento e alla passione delle nostre persone, favorendone la crescita professionale.Il Gruppo Prada promuove un ambiente di lavoro inclusivo, garantendo pari opportunità a tutti i candidati, indipendentemente da genere, etnia, orientamento sessuale, disabilità, o altre caratteristiche personali. Crediamo che la diversità sia un valore e ci impegniamo a costruire un ambiente di lavoro equo e rispettoso per tutti.

What you’ll do

The General Manager is responsible for overseeing overall store performance, driving sales, and managing store operations. They must lead and coach the team while ensuring an extraordinary client experience and maintaining brand standards.

Requirements

The ideal candidate should have strong leadership skills, a business-driven mindset, and extensive experience in retail management. A degree in Business or Retail Management is considered a plus, along with a passion for the luxury fashion industry.

Listed skills

• Customer service · Preferred
• Leadership · Preferred
• Communication · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business management
• Leadership
• Team management
• Customer service
• Sales performance
• Clienteling
• Retail operations
• Visual merchandising
• Communication
• Strategic planning
• KPI management
• Talent recruitment
• Product knowledge
• Market analysis
• Budgeting
• Sales Strategy
• Retail Operations
• Product Knowledge
• Effective Communication
• Motivational Skills
• Assertiveness
• Customer Service
• Cooperation
• English Language
• Sales
• Key Performance Indicators (KPIs)
• Merchandising
• Operating Budget
• Retail Management
• Retail Sales
• Team Management
• Visual Merchandising
• Enthusiasm
• Detail Oriented

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• General Manager
• Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers