Project Coordinator

Job summary

The Service Coordinator acts as the primary point of contact for customers and team members to manage service requests and dispatch technicians. They are responsible for maintaining accurate service records, coordinating resources, and ensuring efficient scheduling to meet client needs.

Job details

Job Details: Job Location: Prairie HVACR - MB, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Day, Service Coordinator Prairie HVAC/R | An IR Pros Company — Winnipeg, MB Position Summary Prairie HVAC/R, part of the IR Pros family of companies, is seeking a Service Coordinator who acts as the primary point of contact for customers, clients, and team members to ensure efficient scheduling, communication, and support for service delivery. This role involves managing service requests, coordinating schedules, maintaining records, and ensuring excellent customer satisfaction. A successful Service Coordinator is detail-oriented, organized, and proactive in resolving challenges. Key Responsibilities Scheduling and Coordination Schedule and dispatch electricians, technicians or staff to meet client needs Manage calendars to avoid scheduling conflicts and maximize productivity Coordinate resources, equipment, and materials for service projects Customer Service Act as the primary liaison between clients and the organization Address inquiries, resolve complaints, and provide updates on service progress Maintain strong relationships with clients to ensure satisfaction and retention Administrative Support Maintain accurate records of service requests, schedules, and client communications Prepare reports and documentation related to service activities Ensure compliance with company policies and regulatory requirements Communication Communicate effectively with team members, vendors, and clients to ensure smooth service operations Relay updates and changes promptly to all relevant parties Provide feedback to improve processes and service quality Problem-Solving Resolve scheduling conflicts and address unforeseen issues Proactively identify and implement solutions to enhance efficiency and effectiveness Qualifications: Qualifications Proven experience in a coordination or administrative role (service-related experience preferred) Excellent communication and interpersonal skills Strong organizational and time-management abilities Proficiency in office software (e.g., MS Office, scheduling tools, CRM systems) Problem-solving skills with attention to detail Ability to multitask and work in a fast-paced environment Preferred Experience Experience with any of the following is a plus: Scheduling or dispatching for a field service or trades organization Electrical, Industrial refrigeration, HVAC/R, or mechanical services industry CRM or service management software (e.g., ServiceTitan, FieldEdge, or similar) What We're Looking For We are looking for a coordinator who understands that great service starts before the technician ever arrives on site. Our strongest coordinators keep schedules running smoothly, communicate clearly with clients and field teams, and catch problems before they become bigger issues. About IR Pros IR Pros (Industrial Refrigeration Pros) is focused on building a strong network of industrial refrigeration professionals who understand the specialized needs of our customers across the US and Canada. Prairie HVAC/R supports industrial refrigeration systems in facilities including: Ice Rink Cold storage Food and beverage processing Refrigerated warehousing Manufacturing

What you’ll do

The Service Coordinator acts as the primary point of contact for customers and team members to manage service requests and dispatch technicians. They are responsible for maintaining accurate service records, coordinating resources, and ensuring efficient scheduling to meet client needs.

Requirements

Candidates should have proven experience in a coordination or administrative role, preferably within a service-related industry. Proficiency in office software and strong organizational, communication, and problem-solving skills are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• record keeping · Preferred
• MS-Office · Preferred
• Communication · Preferred
• Multitasking · Preferred
• CRM Systems · Preferred
• Data entry · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Scheduling
• Dispatching
• Customer Service
• Administrative Support
• Communication
• Problem-solving
• Time-management
• CRM Systems
• MS Office
• Data Entry
• Record Keeping
• Conflict Resolution
• Multitasking
• Service Coordination
• Report Writing
• Service Operations
• Refrigeration
• HVAC
• Customer Relationship Management
• Field Service Management
• Interpersonal Communications
• Problem Solving
• Service Industries
• Service Management
• Time Management
• Process Improvement
• Coordinating
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Trades
• Manufacturing
• Logistics
• Project Coordinator
• Statistical, Mathematical and Related Associate Professionals
• Project Management Specialists

More jobs from Refrigerated Mechanical Solutions Inc.