Clinical Support Nurse - Canada

Job summary

Review and organize laboratory and other clinical results, flag urgent findings, and coordinate follow-up with physicians and care team members. Manage pharmacy faxes and referrals, document actions in patient charts, communicate with patients, and provide clinical and administrative support to the team.

Job details

INSIDE ROCKET DOCTOR: Rocket Doctor is a digital health platform and marketplace that breaks down obstacles limiting access to quality, comprehensive, and cost-effective healthcare. Our proprietary software equips doctors with the tools to run successful independent practices in virtual and hybrid in-person models of care, enabling them to provide tailored support to patients in any environment. Leveraging large language models, AI/ML and wireless medical devices, Rocket Doctor is bridging the healthcare divide, connecting patients to equitable and accessible healthcare regardless of age, location, or financial status. We believe that every person deserves equal access to quality healthcare and are looking for a team member who is motivated to learn, grow, and innovate, while making a meaningful difference. Notable Highlights: We joined the team at Treatment.com AI, now Rocket Doctor AI, becoming a publicly-traded company in the Spring of 2025 (AIDR.CN). We have helped empower more than 400 practicing MD’s to care for close to 1 million patient visits across North America. We have launched many new partnerships with communities, non-profits, private enterprise, hospitals / health systems, insurance companies and otherwise across the United States and Canada. This is your opportunity to join our rapidly growing start-up early, so we can work together to bring high-quality care to millions of patients across the country. DESCRIPTION: We are looking for a part time (5-30hrs/week depending on work load) Clinical Support Nurse to support our clinical team during holidays and weekends. The role will both require one to fill in for our full time clinical support nurse and at times referrals clerks and nurses on weekends, holidays and as volumes increase with an hourly rate between $25-$30 / hour, commensurate with experience. This role may expand to more hours in the future. The ideal candidate will have strong clinical skills and a background in administration, superior communication and interpersonal skills, ability to work independently in a remote setting and be tech-savvy. Hours are flexible and the work is remote. We are looking for weekend, evening coverage and daytime coverage at times. A degree of flexibility will be required based on the activities in our daily clinics. Key Responsibilities Review all incoming laboratory and other clinical results, Flag all urgent and emergent results for review by the ordering physician or on call physician as indicated, Coordinate appropriate follow up with the physician and other members of the care team. Including but not limited to Physician Assistants (PAs), Clinical Associates (CAs), and Patient Care Coordinators (PCC), Assist with sorting and filing results within the EMR, Monitor incoming faxes from pharmacies for prescription refills and/or clarification, Coordinate appropriate management of pharmacy faxes with physicians and other members of the care team, Assist with the organization and processing of incoming patient referrals, Document actions taken in patient charts, Communicate with patients on upcoming appointments, Assist the PAs, CAs, and referrals clerk as required, Participate in staff/medical meetings, DUTIES / REQUIREMENTS: Current Licensure in a Canadian province or territory. Strong clinical knowledge and knowledge of medical terminology Strong clinical judgement Knowledge and integrity in handling protected health information in compliance with HIPAA/PHIPA/PIPEDA guidelines Possess a high level of professionalism including but not limited to confidentiality, documentation and organization Awareness of various medical specialities Excellent verbal and written communication skills in English Must be able to read, write and speak fluently in English. Bilingual in French/Spanish is an asset, but not required Strong organizational skills with the ability to prioritize in meeting deadlines Attention to detail Ability to work under pressure and adapt quickly to changes Ability to work independently and as a team member Computer knowledge using applications such as Gmail, Slack, Zoom, Google Drive/Docs/Spreadsheets/Calendar/Adobe and other EMR related software QUALIFICATIONS: Active licence in Ontario, Alberta or British Columbia would be an advantage HIPAA compliance certification is desirable Medical Terminology Certificate is desirable Preferred qualification - Registered Practical Nurses (RPNs), Licensed Practical Nurse (LPN) or Registered Nurse (RN) Greater than 3 years experience in clinical environments LOCATION: This is a virtual position and can be done remotely from anywhere in Canada. Equity Statement We are committed to fostering an inclusive, equitable, and accessible environment, where everyone feels valued, respected and supported, with a workforce and group of suppliers that reflect the diversity of our community. We particularly encourage women, Black people, Indigenous peoples, people of color, and members of the LGBTQIA community to apply.

What you’ll do

Review and organize laboratory and other clinical results, flag urgent findings, and coordinate follow-up with physicians and care team members. Manage pharmacy faxes and referrals, document actions in patient charts, communicate with patients, and provide clinical and administrative support to the team.

Requirements

Applicants must hold an active nursing licence in a Canadian province or territory and have strong clinical knowledge, judgment, communication, organizational, and computer skills. More than three years of clinical experience is preferred; an Ontario, Alberta, or British Columbia licence, HIPAA compliance certification, and a medical terminology certificate are desirable.

Listed skills

• Organization · Preferred
• Google Workspace · Preferred
• Attention to detail · Preferred
• Prioritization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Clinical Judgment
• Laboratory Results Review
• Patient Follow-Up Coordination
• Medical Terminology
• Clinical Documentation
• Referral Processing
• Prescription Refill Coordination
• Patient Communication
• Health Information Privacy
• Organization
• Prioritization
• Attention To Detail
• Written And Verbal Communication
• Independent Work
• Electronic Medical Records
• Google Workspace
• Patient Referral
• Care Coordination
• Large Language Modeling
• Professionalism
• Organizational Skills
• Ability To Meet Deadlines
• Zoom (Video Conferencing Tool)
• Slack (Software)
• Medical Devices
• Artificial Intelligence
• Multilingualism
• Management
• Medical Records
• Spreadsheets
• Communication
• Confidentiality
• Electronic Medical Record
• English Language
• Spanish Language
• French Language
• Gmail
• Google Drive
• Health Insurance Portability And Accountability Act (HIPAA) Compliance
• Interpersonal Communications
• Licensed Practical Nurse (LPN)
• Machine Learning
• Medical Prescription
• Proprietary Software
• Protected Health Information
• Sorting
• Filing
• Technical Acumen
• Detail Oriented

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Clinical Support Nurse
• Registered Nurse (General)
• Nursing Professionals
• Registered Nurses

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