Senior Manager Last Mile Operations

Job summary

The Senior Manager will oversee last mile operations, manage contract drivers, and ensure compliance with contract metrics across multiple locations. They will also focus on building customer relationships, managing P&L, and facilitating growth in collaboration with the sales team.

Job details

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Compensation for this role is $125,000-$130,000 CAD annually. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. As a Senior Manager, Last Mile Operations at RXO, you will provide support to home delivery services for multiple clients and field operations. You’ll also maintain positive and ongoing relationships with external customers, location managers and operators, while generating positive customer satisfaction. What your day-to-day will look like: Ensure compliance with specified contract metrics Maintain high standards for all operational activities Hire, train, develop and appraise staff effectively; develop a contractor base team Direct and guide front line management staff Manage contract drivers who are operating up to 7 days per week in multiple regional locations Build relationships with customers to ensure continuous operating improvements Oversee P&L Work with national sales team to facilitate new avenues of growth At a minimum, you’ll need: Bachelor’s degree or equivalent related work or military experience 5 years of operations experience Experience with Microsoft Office (PowerPoint and Project) It’d be great if you also have: P&L experience Proven leadership and collaboration skills with experience effectively supervising, coaching and influencing employees Excellent analytical, communication and time management skills Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits Supplemental medical, dental, and vision plans to keep you at peak performance Pension plan with an employer matching contribution Company-paid disability and life insurance Mental health resources and Employee & Family Assistance Program (EFAP) Career and Leadership Development Programs Paid time off, company holidays, and volunteer days Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here.

What you’ll do

The Senior Manager will oversee last mile operations, manage contract drivers, and ensure compliance with contract metrics across multiple locations. They will also focus on building customer relationships, managing P&L, and facilitating growth in collaboration with the sales team.

Requirements

Candidates must have a bachelor's degree or equivalent experience and at least 5 years of operations experience. Proficiency in Microsoft Office, specifically PowerPoint and Project, is required.

Benefits

• Supplemental medical
• Dental
• Vision plans
• Pension plan
• Employer matching contribution
• Company-paid disability insurance
• Life insurance
• Mental health resources
• Employee & Family Assistance Program
• Paid time off
• Company holidays
• Volunteer days

Listed skills

• Operations Management · Preferred
• Leadership · Preferred
• Staff Development · Preferred
• Communication · Preferred
• Time management · Preferred
• Microsoft Office · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations management
• Last mile logistics
• P&L management
• Leadership
• Contract management
• Staff development
• Customer relationship management
• Analytical skills
• Communication
• Time management
• Microsoft Office
• PowerPoint
• Project management
• Profit And Loss (P&L) Management
• Time Off Management
• Mental Health
• Management
• Customer Service
• Sales Tax
• Leadership Development
• Operations
• Microsoft PowerPoint
• Coaching
• Time Management
• Collaboration

Job areas

• Logistics
• Management & Leadership
• Transportation
• Customer Service & Support
• Operations Manager
• Logistics Supervisor
• Supply, Distribution and Related Managers
• Supply Chain Managers
• Transportation, Storage, and Distribution Managers

More jobs from RXO, Inc.