Office Coordinator - Long Term Care

Job summary

The Office Coordinator manages daily office operations, including billing, invoice processing, and resident admission contracts. They also serve as the primary point of contact for phone and email inquiries while ensuring resident comfort trust accounts are maintained.

Job details

Company Description We are S&R Group and for over 60 years we have been building communities "where friendships flourish and life is enriched". We are looking for people who, like us, believe the work we do has a positive impact on their community and that together we can continue supporting our Residents and their families. Job Description Support our Home in the Office Coordinator role where you keep daily life running smoothly, from warm phone greetings to billing and admission contracts. Your organization, problem-solving, and positive energy help families feel supported and make every Resident's day brighter. Responsibilities: Co-ordinate daily tasks in busy office environment Prioritize appointments and proactively and positively resolve conflicts as they arise Maintain office operations by ordering supplies, processing invoices Responds to phone and email inquiries – providing general information and referring inquiries to the appropriate source. Complete monthly accommodation billing including rate reductions Oversee resident comfort trust accounts Complete new resident admission contracts Other duties and responsibilities as assigned or required Qualifications We are seeking a candidate with the following qualifications: Post Secondary Education with a diploma in Office Administration Excellent interpersonal, communication and organizational skills Familiarity/ability to understand the MN act, Rate Reduction/GIS/OAS Experience in an Office and or a Long Term Care Home setting an asset-resident accounts, billings, month end reports would be an asset Extensive computer literacy skills including Word, Excel and Outlook Ability to maintain records, resident trust accounts, prepare admission agreements and complete billing Demonstrated ability to effectively manage time-sensitive tasks Pro-active approach and able to work with minimal supervision Ability to work under pressure in busy, fast-paced environment Behavioural Qualities: Engaging, positive attitude Professional and expressive telephone manner Exhibit a highly developed ability to actively listen to resident and employee needs Demonstrates flexibility and creativity in problem solving Forward, independent and innovative thinking Additional Information While our Applicant Tracking System uses some AI-enhanced tools, every decision throughout screening, assessing, and selecting candidates is made by real people on our team. This posting is for an upcoming vacancy. Department: Office Compensation: CAD 24.28 - CAD 26.18 - hourly

What you’ll do

The Office Coordinator manages daily office operations, including billing, invoice processing, and resident admission contracts. They also serve as the primary point of contact for phone and email inquiries while ensuring resident comfort trust accounts are maintained.

Requirements

Candidates must possess a post-secondary diploma in Office Administration and demonstrate strong organizational and communication skills. Proficiency in Microsoft Office and the ability to work in a fast-paced, pressure-filled environment are essential.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• record keeping · Preferred
• Communication · Preferred
• Office Administration · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Billing · Preferred
• Conflict Resolution · Preferred
• invoicing · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Office Administration
• Billing
• Invoicing
• Data Entry
• Customer Service
• Conflict Resolution
• Time Management
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Record Keeping
• Communication
• Organizational Skills
• Interpersonal Skills
• Trust Accounts
• Positivity
• Applicant Tracking Systems
• Computer Literacy
• Creativity
• Innovation
• Interpersonal Communications
• Problem Solving
• Long-Term Care
• Operations
• Proactivity

Job areas

• Administrative
• Healthcare
• Finance & Accounting
• Customer Service & Support
• Long Term Care Coordinator
• Care Coordinator
• Social Work Associate Professionals
• Medical and Health Services Managers

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