Bilingual Customer Service Representative (French/English)

Burlington, ON

$24/hour

About Us

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.

THE ROLE

Our client is seeking a Bilingual Technical Support Specialist (French/English) to join their team in a fully remote capacity. In this role, you will provide exceptional technical support to customers, ensuring a positive and efficient experience while utilizing your strong bilingual communication skills. The ideal candidate is customer-focused, tech-savvy, and experienced in troubleshooting (knowledge of small engines is an asset).

This role begins with a 6–8 week structured training period, during which you’ll work day shift hours, Monday to Friday from 8:30 AM to 5:00 PM. After successfully completing training and graduating to live calls, your regular shift will be 5:00 PM to 1:30 AM EST, working remotely.

With long-term growth potential and an excellent benefits package upon permanent hire, this is a great opportunity to build your career in a dynamic and supportive environment.

If you’re bilingual, detail-oriented, and passionate about solving problems, we’d love to hear from you!

ADVANTAGES

Hourly wage $24

Afternoon/Evening shift - remote 6-8 weeks of structured onboarding and technical training Temporary contract for three months until permanent Hire After a 90-day probation, full-time employees receive comprehensive employee insurance & paid vacation Matching RRSP program (up to 4% of contributions after 1 year) Work with a personable and energetic team in a supportive, food-loving environment Gain valuable experience with technical support in the power equipment industry Enjoy a balanced schedule with flexibility

Responsibilities

Diagnose and resolve technical issues reported by customers

Provide clear step-by-step guidance in both French and English Collaborate with technical teams to solve complex problems Maintain accurate documentation of issues and solutions to build a knowledge base Deliver excellent customer service via phone, email, and live chat Stay updated on product advancements and industry trends Participate in improving support processes by identifying recurring issues

Requirements

Bilingual proficiency in French and English (spoken and written)

Minimum of 1 year of call center or Customer Service experience Knowledge of small engines or related troubleshooting (an asset) Strong computer skills, including Microsoft Office (Word, Excel, Outlook) Excellent communication, problem-solving, and customer service skills Flexibility to work in a rotating schedule (afternoon/evening shifts and remote weekends)