TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

This strategic position pilots the application of the strategy and test plan for the Success of our projects. With management support, the role enables the deployment of best practices and testing techniques while overseeing quality assurance activities. Beyond execution, this position offers the opportunity to continuously shape and improve processes according to industry standards of excellence.

In a customer-centric perspective, this dynamic role ensures the updating and execution of the UAT (User Acceptance Testing) test strategy. The position acts as the main point of contact for customer requests and orchestrates the Interlock of all joint testing activities.

Successful candidates will excel in Communication, Dispatcher and Priority, demonstrating skills comparable to those of a project manager. This position values individuals who are able to juggle multiple priorities while maintaining strong collaborative relationships with stakeholders.

Being part of our QA team means...

• Working with a welcoming and collaborative team
• Growing through stimulating mandates and projects
• Having career opportunities for professional development
• Working in a hybrid mode, in the office or fully remote
• Enjoying a flexible schedule and a comprehensive benefits program
• Pension plan with employer contribution

What you'll do...

• Implements the comprehensive testing strategy for a given client
• Ensures that the various components of the software solution are effectively tested
• Monitors and confirms that end-to-end tests are conducted successfully
• Collaborates with the project manager to establish the schedule for each implementation
• Participates in preparing and presenting QA briefings to clients regarding the test strategy
• Acts as the point of contact for the client regarding UAT and the test strategy
• Meets with the client to plan and prepare UAT activities
• Monitors and coordinates support activities during UAT
• Manages test priorities directly with the client's UAT lead
• Prepares and communicates status reports on QA progress including risks and mitigation plan to the project manager and client
• Contributes to developing best practice guidelines for the test strategy
• Leverages artificial intelligence to implement the most effective processes and tools for testing the solution
• Ensures the tracking of QA measures
• Manages and supervises the automation project for the client's implementation by closely coordinating with our offshore and onshore teams

What you bring...

• A University degree in computer science, actuarial science or math, engineering, business or any relevant field
• 8+ years of experience in Quality Assurance and minimum 5 years as a QA Lead
• Excellent knowledge of Quality Assurance processes
• Previous experience in testing software
• Experience with agile methods will be considered an asset
• Experience with working with offshore resources will be considered an asset;
• Strong working knowledge of industry standards and best practices for software testing
• Excellent organizational and problem-solving skills, as well as knowledge in the areas of technology and communications
• Have a great attention to detail
• Excellent verbal and written communication skills in both English and French

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.