Project Coordinator- Intermediate-Onshore Description Government of Canada delivery team is accountable for the successful delivery of the security solutions for the client's Business Markets (BBM) team. As a Cyber Security Project Coordinator within the team, you will engage with a variety of stakeholders and work cross-functionally with other product owners, solution specialists, developers and management to deliver excellence within our program. You will assist in guiding both product and development teams in defining, developing and deploying security focused solutions that exceed the needs of our customers. You will work with teams to ensure that best practices for process and quality standards are maintained in order to foster a culture of "enhanced security solutions" within the organization. You are self-directed, operationally minded, and motivated, with strong analytical, delivery, communication and influencing skills.

Key responsibilities

• Collaborate with both internal and external partners and stakeholders to decompose high-level information into detailed business requirements
• Facilitate work sessions, focus groups, and coordinate/conduct application demonstrations as required
• Contribute to the quality of design and implementation by identifying risks and issues and effectively managing and communicating them to all stakeholders
• Support the development of a prioritized product backlog, including the development of user stories, acceptance criteria and scenarios from which the development team to start building applications
• Represent the voice of the customer throughout the software development lifecycle
• Engage in day-to-day activities with the solution teams as required. This includes, but is not limited to: attending daily scrum meetings, leading refinement sessions, engaging with the development team, and providing direction/focus
• Make recommendations that go beyond the initial requests
• Provide input to the test plans, sign off on test cases, and participate in end-to-end (E2E) and User Acceptance Testing (UAT)
• Write and edit user procedural documentation such as user guides and manuals
• Provide support for customer issues and follow up on a timely basis to ensure the problem has been resolved
• Concisely document all problems and their resolution in the ticketing system

Qualifications And Capabilities

• Experience in business analysis - collecting, documenting and articulating requirements
• Excellent communications skills, both written and verbal, with the ability to effectively communicate and present to various audiences
• Highly organized, detail-oriented and the ability to manage multiple projects simultaneously with aggressive timelines
• Action oriented and demonstrated ability to deliver results
• Ability to work with change/ambiguity, in a competitive environment where priorities change frequently
• Ability to efficiently work in a virtual environment
• Proven problem solving ability with complex, technical and abstract concepts
• Tenacity and creative approach to achieving goals
• A team player with the confidence to challenge and escalate when necessary
• Government of Canada, Secret clearance is required
• Bilingualism (English and French) is required for interaction with internal and external stakeholders
• 10 years previous experience in the telecommunication industry and Government of Canada contracts