Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more. Find all our jobs here: www.shopify.com/careers
On-site
Support merchants through chat, messaging, and phone by resolving complex technical issues and explaining solutions clearly. Use AI tools and merchant feedback to improve knowledge resources, workflows, and support practices while sharing expertise with teammates.
On-site
Lead company-wide programs shaping Shopify’s use of data, machine learning, and AI, including the development and adoption of advanced data processing systems. Guide decisions about data tools, strengthen data governance, and improve the efficiency and value of data investments while aligning teams and stakeholders.
On-site
Manage global corporate income tax audits and disputes from initial notice through resolution, including information requests, response drafting, deadlines, and audit defense documentation. Coordinate with tax authorities, external advisors, and internal teams; advise on settlements and appeals; and provide leadership with visibility into audit status, exposure, and reserves.
On-site
Lead complex, large-scale programs across Trust, merchant-facing Product, and foundational Platform areas, from strategic planning through delivery. Align cross-functional teams and stakeholders while ensuring solutions are secure, reliable, scalable, and valuable to merchants.
On-site
Own and improve Support Operations processes, systems, metrics, and reporting by diagnosing root causes and designing solutions that improve outcomes for merchants, Support Advisors, and the business. Lead cross-functional implementation of operational improvements, using automation and AI judiciously while communicating impact and building reliable feedback loops.
On-site
Set measurable performance standards for Support Delivery and lead focused six-week sprints that turn support data and merchant evidence into improvements that are implemented and sustained. Partner with stakeholders, build reusable frameworks and playbooks, and use AI tools to improve team workflows and inform broader product and operational decisions.
Remote · Hidalgo del Parral, Chihuahua, Mexico
Build and improve tools to ensure the resilience and performance of planet-scale commerce systems. Respond to automated alerts, execute playbooks, and develop production services to eliminate recurring failures.
