Operations Coordinator (Remote - Canada)

Job summary

Coordinate workflows and cross-functional initiatives while supporting customer operations and retention. Identify operational gaps, build processes, and ensure clear communication across business and technical teams.

Job details

We’re looking for an experienced, hands-on operations professional to help coordinate workflows and initiatives across different areas of our business. This is a multifaceted role that may support customer operations, process improvement, and other cross-functional initiatives. You’ll work with both business and technical teams to keep priorities moving, resolve issues, improve processes, and ensure strong follow-through. What You’ll Do Coordinate workflows and initiatives across different areas of the business. Support customer-related operations, including onboarding, ongoing customer needs, and retention initiatives. Work across teams such as Sales, Accounting, Operations, and technical teams to resolve issues and move priorities forward. Track priorities, blockers, follow-ups, and next steps. Identify operational gaps and help determine the right people or resources needed. Build and improve processes as business needs evolve. Follow issues and commitments through to completion. Provide clear, concise updates on progress and outstanding items. What We’re Looking For 5+ years of professional experience, including substantial hands-on business operations experience. Previous experience as an Operations Manager, Operations Lead, Business Operations Manager, General Manager, or comparable hands-on operations role. Experience working in an established business environment involving multiple teams, functions, and priorities. Strong cross-functional coordination and problem-solving experience. Demonstrated experience owning workflows or initiatives from start to finish. Experience improving processes and ensuring consistent follow-through. Comfortable working with both business and technical teams. Clear, concise professional communication. CAD $80,000 annual salary plus up to CAD $10,000 annual bonus Fully remote

What you’ll do

Coordinate workflows and cross-functional initiatives while supporting customer operations and retention. Identify operational gaps, build processes, and ensure clear communication across business and technical teams.

Requirements

Requires 5+ years of professional experience in a hands-on business operations role. Candidates must demonstrate strong cross-functional coordination skills and the ability to own workflows from start to finish.

Benefits

• Annual bonus

Listed skills

• Operations Management · Preferred
• Process Improvement · Preferred
• Cross-Functional Collaboration · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations management
• Workflow coordination
• Process improvement
• Cross-functional collaboration
• Customer onboarding
• Retention initiatives
• Problem-solving
• Project tracking
• Business operations
• Communication
• Stakeholder management
• Accounting Operations
• Business Operations
• Cross-Functional Coordination
• Workflow Management
• Follow Through
• Business Support Systems
• Sales
• Problem Solving
• Operations Management
• Operations
• Process Improvement

Job areas

• Management & Leadership
• Administrative
• Customer Service & Support
• Consulting
• Operations Coordinator
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks