We're with you when you need us most and are proud to pay more claims than any other New Zealand health insurer.
Auckland, Auckland
More Kiwis are with us because we're with them.
On-site · Hamilton
Respond to customer enquiries across phone, email, and other channels, helping customers understand their pet insurance cover, manage policies, and resolve complaints or complex issues. Maintain accurate records, meet service and compliance standards, support customer retention, escalate risks when needed, and share feedback to improve customer experiences.
On-site · Hamilton
Identify and deliver process and system improvements, document procedures, and support change adoption to improve customer outcomes and business performance. Partner with stakeholders to investigate issues, manage risks and incidents, coordinate testing, and implement practical solutions.
On-site · Hamilton
Lead, coach and develop a claims team, managing priorities, workflow, performance and complex claims or customer complaints. Ensure fair and consistent policy application while improving processes, systems and customer outcomes and collaborating with stakeholders across the business.
On-site · Hamilton
The Sales & Service Administrator will process policy administration tasks, manage customer enquiries, and support day-to-day operational activities. They will also contribute to process improvements and ensure compliance with company standards and privacy requirements.
On-site · Hamilton
Respond to customer enquiries via phone and email while providing empathetic support regarding insurance policies and claims. Manage complaints, maintain accurate records, and contribute insights to improve customer experiences and business processes.
