Shuttle Agent

Shuttle Agent – Victoria, BC Pacific Northwest Transportation Services (PNWTS) is the proud supplier of carbon-neutral transportation services for the cruise industry in Victoria, British Columbia. As the exclusive supplier of buses on behalf of the Greater Victoria Harbour Authority (GVHA), PNWTS provides motor coaches and double-decker buses for shore excursion tours and shuttle connections for cruise lines and is the sole provider of dispatch services on the Terminal. We are looking for an energetic and positive individual to join our Shuttle team during the season (April – October) Wage: $27.40/hr Job Types: Part-time seasonal Job Description Conduct the sale of shuttle tickets professionally and coordinate crowds to ensure our shuttle runs in the allotted time frames. Your Work Will Include: · Selling roundtrip shuttle tickets to cruise guests heading into downtown Victoria and performing cash outs at the end of shift. Transactions are processed via credit card and US or Canadian cash · Checking in shuttle guests with pre-paid tickets · Greeting shuttle guests on the pier and downtown, answering questions, and providing guidance relating to shuttle schedules and locations · Assisting shuttle guests back onto the shuttle from the downtown bus stop · Effectively managing crowd control and managing passenger counts to maximize load factors · Aiding shuttle drivers to board guests with mobility issues · Communicating with our dispatch team and other agents to ensure smooth operations What You Will Like About Us: · A great work environment with a fun team where your opinion and input are valued · Very competitive wage structure · Team sales incentives · Uniform provided · Free onsite parking What We Will Like About You: · You can stand for extended periods, regardless of weather conditions · You are available to work a variety of shifts, with adaptable scheduling · You demonstrate excellent communication, organizational, and observational skills, and work effectively in a team environment--conducting tasks in a polite and professional manner · Previous customer service experience in a fast-paced environment (Preferred) To Apply: If you are looking to broaden your horizon and are committed to making a difference, we’d like to meet you. As part of our hiring process, we use the Predictive Index Behavioural Assessment to better understand how your natural work style aligns with the role and our company culture. While we encourage applicants to complete the assessment, it is not a mandatory requirement to apply for any open roles. The assessment takes only 10-15 minutes to complete and has no right or wrong answers—just be yourself! Please follow this link to complete the assessment: https://assessment.predictiveindex.com/467W/78172f3c-759f-4bab-b8ff-61fc73156ade?type=candidateba [https://assessment.predictiveindex.com/467W/78172f3c-759f-4bab-b8ff-61fc73156ade?type=candidateba] To learn more about our operations and company culture, mission, and vision, please view our website at www.pnwts.com [https://www.pnwts.com/]. Pacific Northwest Transportation Service is committed to Employment Equity. We welcome and embrace applicants with diverse experiences, abilities, backgrounds and perspectives. If you have preferred pronouns, please let us know when you apply. Furthermore, we are committed to providing an inclusive and accessible environment. If you require accommodation during the recruitment process, please let us know, and we will work with you to support your request.

The Shuttle Agent is responsible for selling shuttle tickets, managing passenger counts, and coordinating crowds to ensure timely departures. They also greet guests, provide schedule guidance, and assist passengers with mobility issues.

Candidates must be able to stand for long periods in various weather conditions and have a flexible schedule. Previous customer service experience in a fast-paced environment is preferred.

• Competitive Wage Structure • Team Sales Incentives • Uniform Provided • Free Onsite Parking

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Ticket Sales
• Crowd Control
• Customer Service
• Cash Handling
• Communication
• Organization
• Passenger Management
• Teamwork

• Transportation
• Customer Service & Support
• Hospitality
• Logistics

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week