Junior Program Advisor

Job summary

The Junior Program Advisor provides administrative and operational support to the Program Advising team to facilitate student enrollments and program starts. Responsibilities include managing lead flow in CRM systems, conducting outreach, and ensuring prospective students receive accurate information throughout the admissions process.

Job details

Stenberg College is an industry leader with excellent reputation amongst health care and human service professionals. We take pride in everything we do and truly care about the success of our students and our team. We are more than a workplace -we're a collaborative hub of diverse backgrounds, talents and expertise. We are the place to channel your passion, collaborate with top talents, and engage in work that's pivotal to our students, faculty, and the communities they serve. About the Role Reporting to the Program Advising Manager, the Junior Program Advisor provides administrative and operational support to the Program Advising (PA) team to maximize student enrollments and program starts. This role is key to ensuring prospective and registered students receive timely, accurate information and support throughout the admissions and enrollment process. The position also supports internal collaboration with other departments and contributes to operational efficiency, process improvement, and student engagement * Location: Surrey, BC (with potential for a hybrid schedule if needed) * Employment Type: Permanent, Full-time * Salary: $42,000 per year, plus a $50 commission for each student who enrolls and begins the program * Start Date: ASAP What you will do: Program Advising Support * Assist the PA team with program information, application guidance, and enrollment support. * Build knowledge of programs, industry requirements, and career paths to effectively inform prospective students. * Conduct outreach including cold calling, emails, and appointment scheduling to promote program interest and special offers. * Update CRM (HubSpot, AMP, SharePoint) with accurate lead flow, engagement, and applicant information. * Arrange entrance testing for prospective students, score results, and maintain records. * Follow up on missing student documentation, fees, and enrollment package completion. * Support student file creation and verification of program prerequisites. * Review student files to ensure compliance with policies and bring issues to the PA Manager. * Provide post-registration support, keeping students engaged until program start. * Develop initiatives to decrease cancellations and re-engage withdrawn students. * Assist with grant program enrollment and provide general guidance on financial assistance. Administration & Coordination * Provide coverage for reception duties, including campus opening/closing, breaks, and vacations. * Support marketing and events, including job fairs and information sessions. * Assist with staff recognition and team-building activities. * Participate in staff meetings, in-service training, and graduation ceremonies. * Provide general administrative support and other duties as assigned. Who you are: As the ideal candidate, you possess a strong work ethic, exceptional organizational skills, and the ability to multitask in a fast-paced, collaborative environment. You bring: * Post-secondary education in Business, Public Relations, Education Administration, or a related field; * 1-2 years of experience in program advising, student services, admissions, or administrative support, preferably within the post-secondary or private college sector. * Excellent communication, interpersonal, and customer service skills, with the ability to interact professionally with students, staff, and external partners. * Ability to work independently and collaboratively, supporting a team to meet departmental goals. Why Join Us? We offer a purpose-driven workplace that values integrity, learning, and collaboration. This is an opportunity to grow your career while making a meaningful impact. Our Core Values We are guided by values that shape everything we do: * Connectedness and Inclusivity * Collaboration and Innovation * Accountability and Integrity * Adaptability and Responsiveness Equity, Diversity, and Inclusion Stenberg College is committed to creating a diverse, inclusive, and equitable environment where all individuals can thrive. We welcome applicants from all backgrounds, including Indigenous Peoples, People of Color (BIPOC), LGBTQ2S+ individuals, people with disabilities, and others who may face barriers. We believe that diversity strengthens our team, encourages innovation, and fosters a more compassionate workplace. Want to learn more about Stenberg College? Please check out our website at stenbergcollege.com We thank all applicants for their interest and will contact shortlisted candidates.

What you’ll do

The Junior Program Advisor provides administrative and operational support to the Program Advising team to facilitate student enrollments and program starts. Responsibilities include managing lead flow in CRM systems, conducting outreach, and ensuring prospective students receive accurate information throughout the admissions process.

Requirements

Candidates must have post-secondary education in Business, Public Relations, Education Administration, or a related field. Additionally, 1-2 years of experience in program advising, student services, or administrative support is required.

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Administrative Support · Preferred
• CRM Management · Preferred
• interpersonal skills · Preferred
• Compliance · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Cold Calling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Program advising
• Student services
• Admissions
• Administrative support
• Customer service
• CRM management
• HubSpot
• Cold calling
• Appointment scheduling
• Data entry
• Communication
• Interpersonal skills
• Multitasking
• Organizational skills
• Compliance
• Student Services
• Administrative Support
• Financial Assistance
• Educational Administration
• Operational Efficiency
• Professionalism
• Accountability
• Organizational Skills
• Strong Work Ethic
• Compassion
• Adaptability
• Customer Relationship Management
• Customer Service
• Cold Calling
• Public Relations
• Marketing
• Human Services
• Innovation
• Microsoft SharePoint
• Student Engagement
• Team Building
• HubSpot CRM
• Process Improvement
• Registration
• Coordinating
• Setting Appointments
• Advising

Job areas

• Administrative
• Education
• Customer Service & Support
• Sales
• Program Advisor
• Student Support Administrator
• Education Managers
• Education Administrators, Kindergarten through Secondary

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