Service Advisor

Job summary

The Service Advisor coordinates field and shop repairs while overseeing preventative maintenance programs at third-party vendor sites. They also manage project billing, purchase orders, and collaborate with operations and parts teams to ensure efficient equipment maintenance.

Job details

WHAT YOU WILL DO: * Plan and coordinate all field, shop and third-party repairs and related paperwork for equipment. * Collaborate daily with operations coordinators to ensure that there are plans in place to move equipment to and from 3rd party shops. * Oversee the preventative maintenance program ensuring that programs are followed by all 3rd party shops. * Visit 3rd party shop for equipment check ups, ensure accurate quoting, quality control, and that required procedures are followed. * Follow unit repairs at 3rd party vendor shops from start to finish. * Work with maintenance administration team on quotes and billing, ensuring PO’s are issued for each project and are up to date to align with quotes. * Liaise with the parts professionals ensuring that all shipping, receiving and related tasks are completed efficiently. All other duties as assigned WHAT WE OFFER: 5/2 rotation: Structured schedule - days off you can depend on. This role follows a 5/2 (Monday-Friday), though the schedule may be subject to change based on organizational needs. Competitive pay Community investment: Opportunity for impact in the communities in which we live and work. Social environment: Culture-building activities, social clubs. Industry-leading clients: New challenges to expand your skills. Training opportunities: Take your skills to the next level. 24/7 office and maintenance support: IT and engineering support. Comprehensive total rewards: * Generous total rewards package including competitive pay, benefits, and reward offerings * STEP-provided benefits package (start day one with option to upgrade) * Savings matching * Potential for paid training and development opportunities * Fuel discount card for personal use * Employee perks including corporate discounts and memberships * Employee referral bonus program * Safety incentive program WHAT WE REQUIRE: Service Advisor Safety focus: We live and work by an always safe-always professional mindset (ASAP) * Extensive knowledge of Fracturing equipment and Preventive Maintenance program. * A valid driver’s license with no conditions is required. * A minimum of five years of related experience. Proficient user of the Microsoft Office 365 suite of programs. Qualified applicants are growth-oriented professionals with exceptional organizational skills. They will have proven experience interacting and communicating effectively with other professionals at all levels of the organization. They are leaders with superior client service skills. STEP ON BOARD: Headquartered in Calgary, Alberta, STEP Energy Services, Sanjel Energy Services, and Wayfinder together form one of Canada's leading oilfield service organizations, employing approximately 1,450 professionals across Western Canada. We deliver industry-leading fracturing, coiled tubing, nitrogen, cementing, and proppant solutions to our valued clients while supporting the responsible development of Canada's energy resources. Safety is the foundation of our culture. We are a community of professionals united by our core values, commitment to operational excellence, and dedication to exceptional service. We invest in our professionals, support the communities where we live and work, and are committed to creating an inclusive workplace where everyone can thrive. If you're looking to build a rewarding career with a company that values safety, teamwork, professional growth, and flawless execution, we'd like to hear from you. Your application will be reviewed by our Human Resources team. If your gifts and talents match our needs, you will be invited for an interview. Due to the high volume of applications that we receive, only those who have been selected to continue in the recruitment process will be contacted. INDHP

What you’ll do

The Service Advisor coordinates field and shop repairs while overseeing preventative maintenance programs at third-party vendor sites. They also manage project billing, purchase orders, and collaborate with operations and parts teams to ensure efficient equipment maintenance.

Requirements

Candidates must have at least five years of related experience and extensive knowledge of fracturing equipment and preventative maintenance programs. A valid driver's license and proficiency in Microsoft Office 365 are also required.

Benefits

• Competitive pay
• Savings matching
• Paid training and development opportunities
• Fuel discount card
• Corporate discounts and memberships
• Employee referral bonus program
• Safety incentive program
• Benefits package

Listed skills

• Customer service · Preferred
• Leadership · Preferred
• Quality Control · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Equipment repair coordination
• Preventative maintenance
• Quality control
• Vendor management
• Microsoft Office 365
• Project billing
• Purchase order management
• Fracturing equipment knowledge
• Communication
• Organizational skills
• Leadership
• Client service
• Shipping And Receiving
• Microsoft 365
• Organizational Skills
• Technical Requirements
• Valid Driver's License
• Billing
• Training And Development
• Engineering Support
• Extended Reach Drilling
• Innovation
• Preventive Maintenance
• Operations
• Wellbore
• Coiled Tubing
• Quality Control

Job areas

• Energy
• Trades
• Logistics
• Engineering
• Manufacturing
• Service Advisor
• Equipment Rental Manager
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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