Groups - Group Sales Coordinator ( 9-month contract)

Job summary

The Group Sales Coordinator provides administrative support for group bookings, including processing requests, verifying rates, and managing documentation. They also maintain customer relationships through professional communication and assist with call queue management.

Job details

About Us: Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”. The Opportunity: Under Sunwing Vacations, we are looking for a Group sales coordinator to join us in making vacation dreams come true. As the Group sales coordinator you will be responsible for providing booking administration support to the accounts and Group Sales Representatives as assigned. This includes making and modifying bookings and other skilled tasks to ensure group customers and travel agents are serviced quickly and efficiently. Professional, helpful, and friendly communications with customers is required, both written and by phone to nurture customer relationships and drive customer retention and referrals. Apply now and have your career soar to new heights - under our wing! The position reports to the Group sales supervisor and will be located in Toronto, ON. What You’ll Do: Process group booking requests. Check quote against booking system and verify rates. Balance accounting on file Work with Payload, Inventory or Costings if specific inventory is required. Confirm booking number with Group Sales Representative (GSR). Handover to GSR for contract and initial invoice issuance. Identify group leader on the booking and obtain contact information. Follow up on payments and outstanding balances with the customer. Escalate collection challenges to the GSR. Process modifications requested by GSR or customer. Process group block seating and seat selection requests Process booking releases based on contracted policies. Prepare booking with final rooming list. Issue invoices for booking modifications to keep customer updated on bookings status and balances due. Issue E-Docs when necessary Validate and adjust insurance on file as necessary. Correct duplicate seat selection. Add complimentary Elite Plus seat assignment for wedding couples and group leaders. Follow up on pending names and dob’s. Add FIT transfers details. Other as required. Attend trainings as assigned by management and Group Sales Trainer. Maintain product knowledge and participate in ongoing training as scheduled. View Product Webinars Organize information provided for quick reference when required. Stay current on procedural changes and updates. Assisting with answering call queue as needed Monitoring email inboxes pertaining to Coordinator file administration. GSR vacation coverage Own and manage some spec groups end to end as assigned. Other tasks as assigned. What You’ll Need: At least 1 year of administrative and customer service experience. Proficient time management skills with the ability to multi-task and prioritize. Strong organizations skills and attentive to detail Experienced and comfortable with customer interactions Effective language and communication skills including proper phone and email etiquette. Problem solving skills. Can work independently and contribute to a supportive team environment. Computer skills (Microsoft Office) and experience with reservation systems an asset Tico certification is required when the position is offered What We Offer: Hybrid Work Opportunities Great travel perks! GoodlifeCorporate Discount Comprehensive benefits package RRSP Matching Program Growth opportunities Free Parking Open concept, collaborative workspace Fresh Café with delicious snacks and meals at a subsidized price! Opportunity to give back through our social responsibility initiatives See for yourself! @sunwinglife We thank all who apply however only those who meet the qualifications will be contacted. Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email recruiting@sunwing.ca

What you’ll do

The Group Sales Coordinator provides administrative support for group bookings, including processing requests, verifying rates, and managing documentation. They also maintain customer relationships through professional communication and assist with call queue management.

Requirements

Candidates must have at least one year of administrative and customer service experience, along with strong organizational and communication skills. Proficiency in Microsoft Office and the ability to obtain Tico certification are required.

Benefits

• Travel perks • Goodlife corporate discount • Comprehensive benefits package • RRSP matching program • Growth opportunities • Free parking

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization skills · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Customer service
• Time management
• Multi-tasking
• Organization skills
• Communication skills
• Phone etiquette
• Email etiquette
• Problem solving
• Microsoft Office
• Reservation systems
• Tico certification
• Invoicing
• Communication
• Problem Solving
• Product Knowledge
• Prioritization
• Leadership
• Innovation
• Sales
• Customer Service
• Time Management
• Computer Literacy
• Multitasking
• Accounting
• Trauma Care
• Employment Equity
• Customer Retention
• Sales Training
• Information Organization
• Reference Cards
• Email Etiquette

Job areas

• Sales
• Customer Service & Support
• Administrative
• Hospitality
• Group Sales Coordinator
• Sales Coordinator
• Clerical Support Workers Not Elsewhere Classified
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel