Associate

Job summary

Greet customers, answer product questions, help customers select and purchase jewelry, and accurately process payments and sales transactions. Maintain clean and organized displays, restock merchandise, monitor inventory, follow store policies and security procedures, and collaborate with colleagues to meet sales and service goals.

Job details

Company Description Taing Jewellers is a retail jewelry business dedicated to offering quality pieces and personalized service to customers in Ottawa, ON. The company focuses on helping customers find jewelry that suits their style, occasion, and budget. Team members work in a customer-facing environment where attention to detail and trust are essential. Taing Jewellers values reliability, professionalism, and a welcoming atmosphere in the store. Associates are encouraged to contribute to a positive customer experience and support the overall success of the business. Role Description This is a part-time, on-site Associate role based in Ottawa, ON. The Associate will greet customers, answer questions about products, and assist with selecting and purchasing jewelry. Day-to-day responsibilities include processing sales transactions, handling payments, and issuing receipts in an accurate and efficient manner. The role involves maintaining clean and organized display cases, restocking merchandise, and ensuring the store is tidy and presentable. The Associate will also support basic inventory tasks, such as checking stock levels and reporting low inventory to management. Key aspects of the role include providing courteous customer service, following store policies and security procedures, and collaborating with team members to meet sales and service goals. Qualifications Strong customer service skills, including active listening, clear communication, and a professional, courteous manner when interacting with diverse customers. Basic retail and sales abilities, such as handling point-of-sale systems, processing cash and card transactions, and understanding product features to assist with purchases. Organizational skills and attention to detail for maintaining displays, monitoring stock, and keeping the store environment clean and orderly. Reliability and time-management skills to work scheduled shifts, manage multiple tasks during busy periods, and follow established store procedures. Ability to work on-site in Ottawa, ON, stand for extended periods, and handle delicate items safely and carefully. Comfort working in a team-based environment, including cooperating with colleagues, supporting shared goals, and receiving direction from supervisors. Prior retail or customer-facing experience is an asset; familiarity with jewelry or luxury goods is considered an advantage. High school diploma or equivalent preferred; additional training in retail or customer service is beneficial.

What you’ll do

Greet customers, answer product questions, help customers select and purchase jewelry, and accurately process payments and sales transactions. Maintain clean and organized displays, restock merchandise, monitor inventory, follow store policies and security procedures, and collaborate with colleagues to meet sales and service goals.

Requirements

Candidates should have strong customer service, communication, organization, attention to detail, reliability, and time-management skills, along with the ability to handle transactions and delicate items safely. Prior retail or customer-facing experience is an asset, jewelry or luxury goods familiarity is advantageous, and a high school diploma or equivalent is preferred.

Listed skills

• Time management · Preferred
• Point-of-sale systems · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Clear Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Active Listening
• Clear Communication
• Retail Sales
• Point-of-Sale Systems
• Cash and Card Transactions
• Product Knowledge
• Organization
• Attention to Detail
• Inventory Monitoring
• Time Management
• Teamwork
• Safe Handling of Delicate Items
• Following Security Procedures

Job areas

• Retail
• Customer Service & Support
• Sales