Bilingual Administrative Assistant

Are you detail-oriented, bilingual in English and French, and passionate about supporting a dynamic team? If so, CEP Forensic could be the perfect place to grow your career. We are currently seeking a dedicated and organized Bilingual Administrative Assistant to join our Ottawa office. If you thrive in a fast-paced environment, enjoy multitasking, and take pride in contributing to a collaborative and professional team, we would love to hear from you. Founded in 1972 by three engineers specialized in electrical failures and fire investigations, CEP Forensic has grown to over 230 professionals across 9 10 offices throughout Canada. With more than 50 years of experience and over 125,000 cases handled, CEP experts are trusted by insurers or legal professionals to determine the causes of losses and failures in various fields, including Fire Investigation, Electrical Engineering, Mechanical and Biomechanical Engineering, Structural and Civil Engineering, Materials Engineering, Metallurgy, Collision Reconstruction, Chemistry and Chemical Engineering, and Environmental Science. Your Role As an Administrative Assistant, you will play a key role in supporting our team of experts by ensuring smooth day-to-day operations. Your responsibilities will include: Handling reception duties, including, receiving new mandate requests via the CEP website or by phone, posting them in the dispatch system, creating new files in Salesforce, sending confirmation emails to clients. Reviewing, formatting, and sending investigation-related documents: (correspondence and technical reports). Providing administrative support to investigators and other team members. Coordinating and maintaining accurate administrative records for various files. Communicating with clients to update file information when needed. Monitoring project lifecycles through to billing and closure. Your Experience Office Administration Diploma or equivalent combination of education and experience. Strong computer skills and experience with Microsoft Office. Microsoft Word proficiency is essential. Excellent written and spoken English and French. Strong communication and interpersonal skills. Ability to manage and prioritize multiple tasks and meet deadlines under pressure. Demonstrated ability to work productively with frequent interruptions. A proactive, organized, and detail-oriented mindset. A commitment to providing excellent internal and external customer service. Experience with Salesforce is an asset. We’re not just looking for someone who checks all the boxes—we’re looking for someone who takes pride in their work, enjoys being part of a team, and is passionate about organization and communication. Supporting roles are key to the team’s success, and we value individuals who take pride in contributing to collective goals. What We Offer A supportive and fun work environment where collaboration is key. Comprehensive benefits: health, dental, and vision care, psychological support and employee assistance programs for employees and their families, telemedicine services, wellness and home office allowances, several paid leaves (including your birthday), social events and team-building activities for employees, and much more. The opportunity to work with an exceptional team of professionals. Proud of your administrative expertise and ready for a new challenge? Apply today and become the next valued member of the CEP Forensic team!

The Administrative Assistant will support the team by managing reception duties, processing mandate requests, and maintaining accurate administrative records. They are also responsible for formatting technical reports and monitoring project lifecycles from initiation to billing.

Candidates must possess an Office Administration Diploma or equivalent experience along with strong proficiency in Microsoft Office, particularly Word. Excellent written and spoken English and French skills are mandatory for this role.

• Health care • Dental care • Vision care • Psychological support • Employee assistance programs • Telemedicine services • Wellness allowance • Home office allowance • Paid leaves • Birthday leave • Social events • Team-building activities

• Time managementPreferred
• Customer servicePreferred
• OrganizationPreferred
• Administrative SupportPreferred
• Attention to detailPreferred
• CommunicationPreferred
• MultitaskingPreferred
• Microsoft OfficePreferred
• Data entryPreferred
• Microsoft WordPreferred
• SalesforcePreferred

Identified from the job description. Confirm important requirements above.

• Administrative support
• Reception duties
• Document formatting
• Data entry
• Salesforce
• Microsoft Office
• Microsoft Word
• Bilingualism
• Communication
• Multitasking
• Organization
• Time management
• Customer service
• Attention to detail
• Project monitoring
• Traffic Collision Reconstruction
• Administrative Support
• Office Administration
• Ability To Meet Deadlines
• Materials Engineering
• Bilingual (French/English)
• Metallurgy
• Chemistry
• Electrical Engineering
• Fire Investigation
• Multilingualism
• Billing
• Biomechanical Engineering
• Chemical Engineering
• Civil Engineering
• Customer Service
• Computer Literacy
• Employee Assistance Programs
• Environmental Science
• Optometry
• Psychology
• Interpersonal Communications
• Operations
• Team Building
• Telehealth
• Coordinating
• Investigation
• Dispatching
• Prioritization
• Detail Oriented

• Administrative
• Engineering
• Customer Service & Support
• Science & Research
• Administrative Assistant
• Office / Administrative Assistant (General)
• Administrative and Executive Secretaries
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week