Service Order Resolution Rep

Job summary

Resolve customer inquiries and concerns with the customer service team, maintain order-resolution response targets, and track order-entry performance. Draft and fulfill no-charge orders, support order management and training, and contribute to safety and continuous quality improvement.

Job details

At TTI, people come for the opportunity and stay for the culture! Job Description: Service Order Resolution Rep Techtronic Industries Inc. | Milwaukee®, RYOBI®, Hoover® Full-Time | Permanent | Georgina, ON | Mon-Fri 7am - 3:30pm | CAN E2 About TTI Canada Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership. With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked. What you Will Do Partner with customer service team to resolve customer inquiries and concerns Maintain turn time metrics of 24-36 hours for order resolution replies Maintain daily performance tracking and record keeping of Order Entry Draft and fulfill “No Charge” orders company wide Assist team lead and other department SMEs Provide support in other order management areas as needed Assist with training as needed Practice 5S and safety Take appropriate corrective action for continuous quality improvement and customer satisfaction Able to react to change effectively and handle other tasks as assigned, including working daily and weekend overtime as needed Other duties as assigned. Physical Demands Repetitive motion Must be able to lift up to 40 pounds What you Will Bring High School or GED diploma required Proficient typing and ten key skills Proficient in Microsoft Office AX experience required HJ experience preferred Excellent communication skills, both verbal and written Physical and Weightlifting Demands The physical and weightlifting demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What You Will Get: At TTI Canada, we’re proud to offer a competitive and comprehensive rewards package that supports your health, financial well-being, and personal growth: 100% employer-paid health and dental coverage - for you and your family Competitive hourly salary $28.29 Company-matched savings plan - we’ll match your contributions up to 6% of your earnings $500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA) Generous paid time off, including vacation, personal days, and volunteer time Access to virtual healthcare services - anytime, anywhere Exclusive employee perks - including brand discounts & preferred pricing with external vendors Education reimbursement program - supporting your continued learning and development Visit our: Company Website, LinkedIn and Instagram today Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application. Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

What you’ll do

Resolve customer inquiries and concerns with the customer service team, maintain order-resolution response targets, and track order-entry performance. Draft and fulfill no-charge orders, support order management and training, and contribute to safety and continuous quality improvement.

Requirements

A high school diploma or GED is required, along with proficient typing, ten-key, and Microsoft Office skills. Microsoft Dynamics AX experience is required, HJ experience is preferred, and strong written and verbal communication skills are needed.

Benefits

• Employer-Paid Health And Dental Coverage
• Company-Matched Savings Plan
• Flexible Wellness Credits
• Paid Vacation And Personal Days
• Paid Volunteer Time
• Virtual Healthcare Services
• Employee Discounts
• Education Reimbursement

Listed skills

• Microsoft Office · Preferred
• written communication · Preferred
• record keeping · Preferred
• Training · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Inquiry Resolution
• Order Management
• Order Entry
• Typing
• Ten-Key Data Entry
• Microsoft Office
• Microsoft Dynamics AX
• HJ
• Written Communication
• Verbal Communication
• Performance Tracking
• Record Keeping
• Training
• Continuous Quality Improvement
• 5S
• Safety Practices

Job areas

• Customer Service & Support
• Administrative
• Logistics

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