Trainer
On-site · Canada
As a Trainer, you will execute the full training cycle for new hire classes and provide on-the-job support. You will adapt to individual learning needs and provide constructive feedback to drive performance.
T
Outsourcing and Offshoring Consulting
5,001+ people
About
We are TP Group. You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.
Open positions
Sales Coach
On-site · Canada
The Sales Coach is responsible for developing and delivering sales training for new hires and existing team members, ensuring a high-quality onboarding experience. They will also collaborate with leadership to foster a high-performance sales culture and monitor team performance for coaching opportunities.
Cantonese Interpreter
Remote · Canada
The Cantonese Interpreter is responsible for handling calls on demand and rendering the meaning of conversations between Cantonese and English speakers. They must maintain professionalism and cultural sensitivity while interpreting in various industries.
Mandarin Interpreter
Remote · Canada
The Mandarin Interpreter facilitates communication between Mandarin and English speakers in the medical clinical industry. This role involves handling on-demand calls and delivering clear interpretations to overcome language barriers.
Cantonese Interpreter
Remote · Canada
The Cantonese Interpreter facilitates communication between Cantonese and English speakers in medical clinical settings. This role involves handling on-demand calls and recognizing cultural nuances to overcome language barriers.
Enterprise Business Development Representative
Hybrid · Toronto
Generate demand and cultivate opportunities with enterprise customers through phone and video conferencing. Maintain accurate opportunity records and achieve quarterly sales quotas while promoting Google Cloud solutions.
Agent(e) bilingue de soutien à la clientèle – Affaires numériques / Bilingual Digital Business Customer Support Agent
On-site · Waterloo
The role involves providing technical support for Audi connect vehicle concerns, app login, and subscription purchases, requiring problem resolution for customers and dealers. Agents must utilize Salesforce CRM to manage cases, including escalated level 2 issues, while troubleshooting vehicle issues and maintaining customer privacy.
B2B Sales Supervisor
Hybrid · Toronto
The Sales Team Lead will actively manage day-to-day sales operations, ensuring priorities are defined and delivered, while coaching and mentoring the team to improve skills and solve complex problems. Responsibilities also include identifying areas for improvement, defining standards, preparing business reviews for clients, and acting as the central escalation point for critical issues.
Business Analyst
Remote · Canada
Key responsibilities include preparing data points for various departmental reviews (WBR, MBR, QBR) and conducting trendline, correlation, and quartile analysis to derive insights and projections. The role also involves building data dashboards, creating data capture mechanisms, and collaborating globally on process implementation.
Digital Business Customer Support Supervisor
Remote · Canada
The Supervisor is pivotal in developing and managing a team of agents to achieve and surpass performance goals in productivity, quality, and customer satisfaction across various transaction types like inbound calls and chat. This role involves supporting frontline coworkers by handling escalations, consult calls, and providing direct team supervision.
Customer Service Representative Onsite (Waterloo)
On-site · Waterloo
Agents will proactively identify and offer appropriate solutions to customers while working collaboratively in a high call-volume contact center environment, ensuring service meets contractual Key Performance Indicators. Responsibilities include clarifying requirements, listening attentively, demonstrating empathy, tracking information in a database, and adhering to client policies.