PT Reception

Job summary

The receptionist serves as the primary point of contact for residents and visitors while managing administrative tasks like mail distribution and appointment scheduling. Additionally, the role involves assisting in the dining room and supporting activity coordination to ensure a welcoming environment.

Job details

Responsible for providing a professional, welcoming demeanour as an Ambassador of The Berkeley. Receptionists are committed team players, with strong communication skills, a passion for providing exceptional service and support, have an empathetic and respectful approach, and great attention to detail, who pays attention to the ‘little things’. Reception: • Serve as the primary point of contact, liaising with residents, families, and visitors in a professional and welcoming manner. • Answer phone calls, take messages, and check telephone and email messages, directing them to the appropriate staff members. • Screen and greet visitors, open front doors as needed, and direct guests courteously to the appropriate contact, ensuring signing in/out. • Receive, distribute, and sign for mail and packages. • Schedule and coordinate appointments for shuttle transportation, foot care, hairdressing, and medical visits. • Follow up with residents who are absent from scheduled meals or activities. • Process request forms for private dining rooms, lounges, and resident data updates. • Maintain a clean, organized, and professional reception area, including light housekeeping tasks such as garbage disposal, dusting, and vacuuming. Activities & Dining Room Assistance: • Coordinate and post activity announcements as required. • Ensure volunteers sign in and out for their shifts. • Assist with setting up chairs, tables, and equipment for activities. • Escort residents to meals or activities as needed. • Provide assistance in the Dining Room, including serving tea and coffee. • Deliver meal trays to residents as necessary. ** Must be available for day shifts, as well as evenings and weekends.

What you’ll do

The receptionist serves as the primary point of contact for residents and visitors while managing administrative tasks like mail distribution and appointment scheduling. Additionally, the role involves assisting in the dining room and supporting activity coordination to ensure a welcoming environment.

Requirements

Candidates must possess strong communication skills, a professional demeanor, and a commitment to providing exceptional service. The role requires availability for day, evening, and weekend shifts, along with the ability to perform light housekeeping and resident support tasks.

Listed skills

• Communication · Preferred
• Customer service · Preferred
• Administrative Support · Preferred
• scheduling · Preferred
• Attention to detail · Preferred
• interpersonal skills · Preferred
• Organization · Preferred
• Housekeeping · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Customer Service
• Reception
• Administrative Support
• Scheduling
• Attention To Detail
• Interpersonal Skills
• Organization
• Housekeeping
• Problem Solving
• Empathy
• Podiatry
• Garbage Disposal Unit
• Telephone Skills
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Hospitality
• Social Services
• Receptionist
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

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