Implementation Consultant

Canada
Remote
Posted Oct 3, 2026
1 position

$75,000–$85,000 / year

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Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: College diploma
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Work with customers, project managers, and professional services teams to analyze business requirements, configure and implement software, and ensure projects are delivered effectively. Develop and deliver training, support customer testing and issue resolution, communicate project status, and improve implementation templates and processes.

Job details

Position - Implementation Consultant Job Profile - Individual Contributor Location - Remote, Canada Compensation Range Minimum Rate $ 75,000.00 CAD Maximum Rate $ 85,000.00 CAD Business Unit - Workforce Management Current Vacancy - Yes This Job Posting is for a current vacancy within our organization. AI tools will not be used at any stage of the screening, assessing or selection process. Should you be interviewed for this role, you will be notified within 45 days of the status of your application. Responsibilities: Working closely with the Customer, Project Manager and the Professional Services team to ensure that our solution is delivered and operational in the most efficient and effective manner possible. Analyze and document in detail a customer's business requirements and understand their business processes. Develop strong relationships with your clients and establish credibility and trust quickly. Confidently communicate about the Software and the Project status to internal and external stakeholders. Interpreting union contracts and understanding how a customers business rules will be addressed through different software configurations. Work under minimal supervision and deal with multiple projects effectively and efficiently, meeting stringent timelines and changing priorities. Using your strong leadership skills and the ability to think analytically and strategically to resolve problems. Create training content and deliver training to the customers end users or subject matter experts. Support customer testing activities; log and track customer issues and ensure they are resolved in a timely manner. Always looking for ways to make things better, faster and more streamlined – both for customers and internally. Supporting the building and continuous improvement of implementation templates and project artifacts that are critical to the OPS Implementation Team. Qualifications: 3 to 5 years of direct customer facing experience in a technical software support role. Bachelors Degree or Diploma relevant to the information technology industry is preferred Ability to travel up to 75% within North America. Experience working with MS SQL and Oracle databases as well as writing queries to extract data. Superior Troubleshooting and problem solving skills. Excellent consulting and business analysis skills. Strong Software configuration skills with an ability to work with system logging to identify problems. Prior experience implementing/testing configurable software solutions. Superior command of written English with a demonstrated ability to produce quality documentation. Excellent communication and active listening skills. Understanding of all Windows Platforms including Windows 7, Windows 10. Experience with web based service architecture. Previous experience/knowledge of the transit industry. Reasons You’ll Love Working Here Health Benefits: Life Insurance, Short-Term, and Long-Term Disability Coverage as well as Medical, Dental, and Vision coverage options for you and your family. Financial Perks: Employee Stock Purchase Plan, Company Bonus Plan, Referral Bonus Program, Computer Purchase Plan and more. Work-life balance: Company-paid Holidays, Vacation, and Personal Time Off. Flexible working hours policy and remote work. Professional Development: Employee education and development program that includes 100% tuition fees and book reimbursement (Some restrictions apply). Employee Assistance: This program provides counseling and wellness services. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.

What you’ll do

Requirements

Candidates should have 3 to 5 years of customer-facing experience in technical software support, strong consulting, business analysis, troubleshooting, software configuration, and documentation skills. A relevant bachelor's degree or diploma is preferred; experience with MS SQL, Oracle, configurable software, Windows platforms, web-based service architecture, and the transit industry is beneficial, and travel of up to 75% is required.