Customer Service Representative

Job summary

Handle incoming calls, process orders, respond to customer inquiries and concerns, and collaborate with internal teams to meet client needs. Maintain accurate records, resolve issues professionally, and build strong client relationships to support customer satisfaction.

Job details

Company Description Unipharm Wholesale Drugs Ltd., headquartered in Richmond, British Columbia, is Canada’s only wholesale pharmaceutical cooperative dedicated to the success of independent pharmacies. Established in 1980, Unipharm serves as a trusted full-line wholesaler, offering a broad range of products, including pharmaceuticals, health supplies, and private-label items. The company operates under a cooperative ownership model, ensuring member pharmacies' needs are prioritized and supported. With a reputation for award-winning customer service and tailored business solutions, Unipharm empowers pharmacies to remain competitive in a rapidly evolving marketplace. Committed to social responsibility, Unipharm actively supports multiple health-related charities and community initiatives. Role Description This is a full-time, on-site role for a Customer Service Representative located in Richmond, BC. The Customer Service Representative will be responsible for providing exceptional support to clients, resolving inquiries, ensuring customer satisfaction, and delivering outstanding customer experiences. Daily tasks include handling incoming calls, processing orders, addressing concerns, and collaborating with internal teams to meet customer needs promptly and professionally. The role also involves maintaining accurate records and cultivating strong relationships with clients to ensure a high level of service. Qualifications Proficiency in Customer Service, Customer Support, and delivering an exceptional Customer Experience Ability to prioritize Customer Satisfaction and address inquiries with professionalism Strong communication and problem-solving skills Attention to detail and data accuracy, with experience handling transactions or orders Proficiency with standard office software and systems Capability to thrive in a team-oriented, on-site work environment Previous experience in a customer-facing role, especially within the healthcare or pharmaceutical industry, is an asset High school diploma or equivalent Salary & Benefits $40,000-$44,000 Extended group plan benefits Group RRSP with employer matching

What you’ll do

Handle incoming calls, process orders, respond to customer inquiries and concerns, and collaborate with internal teams to meet client needs. Maintain accurate records, resolve issues professionally, and build strong client relationships to support customer satisfaction.

Requirements

Requires customer service or support skills, strong communication and problem-solving abilities, attention to detail, data accuracy, and proficiency with standard office software and systems. A high school diploma or equivalent is required; previous customer-facing experience is expected, while healthcare or pharmaceutical industry experience is an asset.

Benefits

• Extended Group Plan Benefits
• Group RRSP With Employer Matching

Listed skills

• Customer support · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Prioritization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Support
• Customer Experience
• Customer Satisfaction
• Communication
• Problem-Solving
• Attention To Detail
• Data Accuracy
• Order Processing
• Transaction Handling
• Recordkeeping
• Client Relationship Building
• Prioritization
• Office Software Proficiency
• Teamwork

Job areas

• Customer Service & Support
• Retail
• Healthcare