Rental Associate

Whistler, BC
On-site
Posted Oct 10, 2026
1 position

$20 / hour

Opens an external site

Employment type: Full-time, Part-time, Temporary
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 40 hours per week

Job summary

Rental associates are responsible for providing world-class guest service by assisting customers with rental equipment and retail sales. They must also ensure safety standards are met and explain equipment operation to guests.

Job details

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles RSP Options (after 12 months or 2000 cumulative hours of service) Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary: Rental associates are responsible for generating sales through world-class guest service, assisting customers with rental equipment and providing our guests with gear and services for the ultimate outdoor experience. Job Specifications: Starting Wage: $20/hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time and Part Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes Job Responsibilities Provide excellent guest service at one of our retail shops Fit guests with equipment - we'll train you! Explain to guests how to operate rental equipment, safety practices, and guest responsibility for the equipment during the rental including length of rental and return options Work together with teammates to maintain safety standard May include other duties such as cashiering, retail sales Other duties as assigned Job Requirements Ability to work a flexible schedule; including nights, holidays and weekends Commitment to exceptional Customer Service Maintain a working knowledge of products and trends within the industry Ability to stand and move in an active, team-oriented environment for extended periods Must be able to communicate fluently in English A Rental Associate team member is a flexible employee who often works across multiple departments and in various roles to support the one resort mentality which could include one of the following: Mountain Activities Retail Rental operations Food and Beverage Support Ticket sales or scanning Lift Operations Base Area Operations In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 515438 Reference Date: 07/08/2026 Job Code Function: Rental Ops

What you’ll do

Requirements

Candidates must be at least 18 years old and possess the ability to work a flexible schedule including nights, holidays, and weekends. Strong customer service skills and the ability to stand for extended periods are required.