Bilingual Technical Helpdesk Associate – English/Canadian French

Job summary

Provide advanced remote technical assistance for hardware, software, and network issues while coordinating escalations. Contribute to system improvements, process documentation, and special projects to support team goals.

Job details

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search. Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range. DESCRIPTION & REQUIREMENTS About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. Overview: Join Xerox as a Bilingual Technical Helpdesk Associate – English/Canadian French, where you will provide advanced remote technical assistance for hardware, software, network, and information systems issues. You will investigate and resolve technical problems, guide users through solutions, and coordinate escalations when additional expertise is required. This remote position currently operates Monday through Friday from 8:00 AM to 5:00 PM, with hours subject to change based on client and business needs. Why Join This Team: * Apply specialized technical skills to resolve a broad range of user and systems issues * Serve as a technical resource for users and colleagues handling complex support needs * Contribute to system, process, training, and documentation improvements * Participate in special projects and system upgrade activities * Collaborate with technical and service teams to deliver effective issue resolution What You Will Do: * Troubleshoot hardware, software, and network operating issues remotely and engage additional technical resources when required * Investigate user questions, diagnose information systems problems, and implement appropriate solutions * Prioritize technical issues, manage escalations, and coordinate referrals to technical, professional, or service personnel * Provide technical guidance for complex systems issues and communicate resolution status to customers and management * Support special projects, system upgrades, and improvements to processes, procedures, training, and technical documentation What You Need to Succeed: * Bilingual proficiency in English and Canadian French is required * Advanced troubleshooting skills across hardware, software, networks, and information systems * Experience investigating technical issues, running diagnostics, identifying root causes, and implementing solutions * Ability to work with limited supervision while prioritizing issues and following appropriate escalation procedures * Strong verbal and written communication skills in English and Canadian French, with the ability to effectively support users and collaborate with technical teams How We Set You Up for Success: * Opportunity to apply and expand specialized technical support skills * Collaboration with technical, professional, and service personnel for complex issue resolution * Opportunities to contribute to special projects and system upgrades * Ability to contribute to process, training, procedure, and documentation improvements * Opportunity to serve as a technical resource and share knowledge with colleagues GENERAL INFORMATION Country Canada Date Monday, October 5, 2026 Working time Full-time Ref# 20041053 Job Level Individual Contributor Job Type Experienced Seniority Level Associate Currency CAD - Canada - CA Annual Base Salary Minimum 36,120 Annual Base Salary Maximum 72,240

What you’ll do

Provide advanced remote technical assistance for hardware, software, and network issues while coordinating escalations. Contribute to system improvements, process documentation, and special projects to support team goals.

Requirements

Requires bilingual proficiency in English and Canadian French along with advanced technical troubleshooting skills. Candidates must be able to work with limited supervision and effectively manage complex technical support needs.

Benefits

• Medical
• Dental
• Life insurance
• Employee Assistance Program
• Paid Time Off
• Holidays
• Disability benefits
• Retirement benefits

Listed skills

• Network Troubleshooting · Preferred
• Technical Documentation · Preferred
• French · Preferred
• Customer service · Preferred
• Root Cause Analysis · Preferred
• Technical Support · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical support
• Hardware troubleshooting
• Software troubleshooting
• Network troubleshooting
• Bilingual
• French
• English
• Diagnostic skills
• Root cause analysis
• Escalation management
• Customer service
• Technical documentation
• System upgrades
• Remote support
• Hardware Troubleshooting
• Process Training
• Technical Issues
• Time Off Management
• Technology Solutions
• Escalation Procedures
• Technical Support
• Multilingualism
• Management
• Network Operating System (NOS)
• Communication
• Information Systems
• Employee Assistance Programs
• English Language
• Financial Services
• French Language
• Leadership
• Help Desk Support
• Innovation
• Technical Documentation
• Troubleshooting (Problem Solving)
• Prioritization

Job areas

• Customer Service & Support
• Technology
• Software
• Help Desk Technician
• Technical Sales Specialist
• Information and Communications Technology Sales Professionals
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

More jobs from Xerox