Delivery Account Operations Associate - Site Lead

Job summary

The Site Lead serves as the primary on-site representative to ensure seamless daily service delivery and operational excellence at a designated customer location. This role manages workflows, supports device performance, and coordinates on-site staff to meet contractual service level expectations.

Job details

GENERAL INFORMATION City Valcourt State/Province Quebec Country Canada Date Wednesday, July 29, 2026 Working time Full-time Ref# 20040485 Job Level Individual Contributor Job Type Experienced Seniority Level Associate Currency CAD - Canada - CA Annual Base Salary Minimum 43,740 Annual Base Salary Maximum 87,480 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search. DESCRIPTION & REQUIREMENTS About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. Overview: The Print Operations – Site Lead reporting to the Services Delivery Manager, serves as the primary on site representative at a designated customer location, ensuring seamless daily service delivery and operational excellence. This role partners closely with customers and Xerox teams to manage workflows, support device performance, and consistently meet service level expectations. The position offers the opportunity to lead operations in a dynamic, customer focused environment while driving continuous improvement and satisfaction. (Must be able to be full-time on-site 5 Days a week Monday-Friday) Why Join This Team: • Work in a customer facing leadership role with direct impact on service delivery and client satisfaction • Be part of a collaborative team focused on operational excellence and continuous improvement • Gain exposure to diverse operations including print, mailroom, and distribution services • Opportunity to build strong stakeholder relationships and influence service outcomes • Contribute to innovative solutions that enhance productivity and customer experience What You Will Do: • Lead daily on site operations to ensure efficient workflow and high quality service delivery • Serve as the primary point of contact for customer stakeholders, managing requests and escalations • Monitor service metrics including device uptime and turnaround times to meet contractual obligations • Coordinate and support on site staff through scheduling, task assignment, and performance guidance • Oversee equipment functionality and coordinate maintenance with technical teams What You Need to Succeed: * Experience in print operations, mailroom services, or office services in a customer facing environment * Strong communication and leadership skills with the ability to guide teams and build relationships * Proficiency with office technology including multifunction devices and workflow tools * Ability to manage multiple priorities in a fast paced environment with attention to detail * Problem solving mindset with familiarity in service level agreements and performance tracking * Bilingual in French & English How We Set You Up for Success: • Structured onboarding and training on Xerox processes, tools, and customer environments • Ongoing support from leadership and cross functional teams • Opportunities for skill development and career growth within service operations • Access to tools and resources that enable efficient service delivery and reporting • Collaborative environment that encourages continuous improvement and innovation

What you’ll do

The Site Lead serves as the primary on-site representative to ensure seamless daily service delivery and operational excellence at a designated customer location. This role manages workflows, supports device performance, and coordinates on-site staff to meet contractual service level expectations.

Requirements

Candidates must have experience in print operations, mailroom services, or office services within a customer-facing environment. Strong leadership, communication skills, and bilingual proficiency in French and English are required for this role.

Benefits

• Medical
• Dental
• Life insurance
• Employee Assistance Program
• Paid Time Off
• Holidays
• Disability benefits
• Retirement benefits

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Operational Excellence · Preferred
• Leadership · Preferred
• Communication · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Print operations
• Mailroom services
• Leadership
• Communication
• Customer service
• Workflow management
• Device maintenance
• Performance tracking
• Problem solving
• Bilingual
• Stakeholder management
• Service level agreements
• Multifunction devices
• Operational excellence
• Maintenance Coordination
• Influencing Skills
• Stakeholder Communications
• Workflow Management
• Time Off Management
• Technology Solutions
• Service Operations
• Multilingualism
• Customer Service
• Continuous Improvement Process
• Training And Development
• Employee Assistance Programs
• English Language
• Financial Services
• French Language
• Innovation
• Problem Solving
• Mailroom
• Employee Onboarding
• Operational Excellence
• Operations
• Service Level
• Service-Level Agreement
• Scheduling
• Teamwork
• Detail Oriented

Job areas

• Customer Service & Support
• Management & Leadership
• Logistics
• Administrative
• Delivery Associate
• Sales Delivery Driver
• Car, Taxi and Van Drivers
• Driver/Sales Workers

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