Manager, Clinical Services

Job summary

The Manager of Clinical Services leads physician and staff engagement while overseeing clinical nursing practice and integrated programs across primary care network sites. They are responsible for advancing team-based care, supporting quality improvement initiatives, and managing operational tasks such as performance oversight and policy development.

Job details

Salary Range $49.42 - $62.61 FTE 1.0 FTE (full-time), 1 Positions Start Date November 2, 2026 Location 13211 Fort Road NW, Edmonton, AB T5A 1C3 Program Overview Reporting to the Director of Clinical Operations, the Manager of Clinical Services (the manager) is an out-of-scope position that leads physician engagement, staff engagement, and clinical nursing practice at the Edmonton North Primary Care Network (PCN) and in patient medical homes (PMH). The manager is also accountable for the operations of centralized and integrated (decentralized) clinical programs and services delivered at PCN sites, in a defined number of member physician clinics and at community-based locations. The manager plays a critical role in advancing integrated team-based care and supporting quality improvement efforts within patient medical homes, at the PCN, and in the greater health neighbourhood. The manager is the first point of contact between member physicians, patients, staff, local community partners, and other stakeholders, and the PCN. Championing quality improvement, learning, and collaboration are also key functions of the manager who works cross functionally with leadership and colleagues across the PCN to support standards of practice and clinical excellence. Position Key responsibilities include: Physician Clinic Engagement (30%) * Works as a Business Relationship Partner (BRP) responsible for aligning PCN business objectives in designated physician member clinics while serving as a consultant to PCN leadership on operational matters. * Engagement will take place at minimum every 60 days and can include face-to-face visits, email, and/or telephone conversations. Employee Engagement and Development (30%) * Develop high performing teams irrespective of discipline or role. * Engagement will take place at minimum every 60 days and can include face-to-face visits, email, and/or telephone conversations. * In partnership with the human resources, the manager provides performance-related oversight and support to PCN direct reports. Program Management (25%) * In alignment with the PCN’s strategy, ensure the delivery of high quality centralized and decentralized clinical programs. * Advance integrated team-based care in patient medical homes and support physician practice optimization. Education/Professional Practice (10%) * Builds organizational professional practice excellence, engagement, and knowledge about the delivery of primary care nursing to our patients. * In partnership with the PCN leadership, internal and external stakeholders, the manager leads the development of nursing standards of care and supports professional development. Administrative (5%) * Each manager is allocated shared responsibility for duties and tasks associated with general organizational/enterprise management, such as policy development, risk management, relationship management. * Tasks associated line management, such as payroll, recruitment. Other * Complete other duties as assigned to contribute to the PCN mission and continuity of daily operations. Report to Director, Clinical Operations Education * A minimum of a bachelor’s degree in nursing is required. * Registration and in good standing with The College of Registered Nurses of Alberta is required * A combination of related education and experience will be considered. Experience * Minimum of two (2) to five (5) years of recent primary health care experience required; experience managing clinical primary health care teams and programs is an asset. * Proven ability to engage and collaborate with staff, physicians, patients, and external stakeholders required. * Knowledge of Primary Care Networks and recent experience working with primary care physicians are required. * Experience leading quality improvement projects/initiatives and experience implementing standards of care are assets. * Management experience in a unionized environment is an asset. * Knowledge of change management principles and best practices preferred. * Experience developing nursing standards of practice is an asset Skills * Ability to communicate in a clear and concise manner in addition to being able to identify the most appropriate method of communication * Ability to work with minimal supervision, organize time, multi-task and set priorities to meet various deadlines and maintain a flexible schedule * Strong follow-through and attention to detail * Strong listening, problem solving and critical thinking skills * Is flexible, open-minded and adaptable to change Application Please forward your resume with cover letter, indicating your salary via our website: www.enpcn.com/careers [http://www.enpcn.com/careers] Dated October 05, 2026, Days/Hours of Work Monday to Friday (7:45 a.m. – 4:00 p.m.) 1 evening shift required (11:45 a.m. – 8:00 p.m.) Occasional evenings required Closing date October 18, 2026 PLEASE NOTE: Employment is contingent on a successful current Criminal Background Check, References and Proof of Immunization Status. The Edmonton North Primary Care Network offers competitive salaries and an excellent benefits program. While we appreciate all interest in our posted positions, only those chosen for an interview are contacted. Equity and Diversity are essential to our organization. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the Alberta Human Rights Act, including sex, sexual orientation, gender identity or expression, racialization, disability, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

What you’ll do

The Manager of Clinical Services leads physician and staff engagement while overseeing clinical nursing practice and integrated programs across primary care network sites. They are responsible for advancing team-based care, supporting quality improvement initiatives, and managing operational tasks such as performance oversight and policy development.

Requirements

Candidates must hold a bachelor's degree in nursing and be registered with the College of Registered Nurses of Alberta. A minimum of two to five years of recent primary health care experience is required, along with proven ability to collaborate with diverse stakeholders.

Benefits

• Competitive salaries
• Excellent benefits program

Listed skills

• Quality Improvement · Preferred
• Change Management · Preferred
• Critical Thinking · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Policy development · Preferred
• Risk Management · Preferred
• Clinical Operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Clinical nursing practice
• Physician engagement
• Staff engagement
• Team-based care
• Quality improvement
• Primary care
• Performance management
• Change management
• Critical thinking
• Problem solving
• Communication
• Relationship management
• Policy development
• Risk management
• Clinical operations
• Nursing standards
• Relationship Management
• Policy Development
• Open Mindset
• Business Objectives
• Follow Through
• Quality Improvement
• Management
• Business Relationship Management
• Change Management
• Clinical Nursing
• Critical Thinking
• Employee Engagement
• Leadership
• Problem Solving
• Risk Management
• Multitasking
• Nursing
• Operations
• Primary Care
• Primary Health Care
• Program Management
• Detail Oriented

Job areas

• Healthcare
• Management & Leadership
• Administrative
• Clinical Services Manager
• Clinical Supervisor / Manager
• Health Service Managers
• Medical and Health Services Managers