Intermediate Application Support Specialist

Toronto, ON
On-site
Posted Oct 16, 2026
1 position

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Employment type: Contract
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Support end users with IT, website, and digital system issues, using IVR software and digital tools to track inquiries. Report complex application issues to technical teams, help identify solutions, and communicate findings to non-technical users.

Job details

Our Toronto-based client is hiring an Intermediate Application Support Specialist for a 13-month onsite contract opportunity. Must Have Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues Demonstrated experience working with Interactive Voice Response (IVR) software and digital tools to track inquiries Demonstrated experience with providing support for a digital system or website Experience dealing with IT-related issues, and able to report issues to technical team to help find solutions for more complex application issues, and communicate findings to non technical users Advanced verbal and written communication skills (in both English and French for Bilingual agents) Excellent analytical, problem-solving, and decision-making skills Nice to Have Experience and understanding of the public sector and government's role in providing services to the public

What you’ll do

Requirements

Candidates must have prior help desk experience, experience supporting digital systems or websites, and familiarity with IVR software and digital inquiry-tracking tools. They must also demonstrate strong communication, analytical, problem-solving, and decision-making skills; bilingual agents must communicate in both English and French.