Success Manager

Job summary

The Success Manager will guide clients through technology implementations and serve as their primary point of contact to ensure maximum value from investments. They will collaborate with the Solution Engineering team to translate business challenges into tailored technical solutions.

Job details

2W Technologies, INC is a fast-paced, high-growth, full-service technology consulting firm with clients across North America and several countries around the world. 2W specializes in helping our clients (mostly manufacturers) get maximum value from their technology investments. We specialize in Epicor ERP, network architecture, managed cloud services, business analytics and cyber defense. Imagine you are a Success Manager for an innovative company working with the cutting edge of business technology. Your clients are key contributors to the worldwide economy, companies who make stuff - manufacturers. Your responsibilities are to guide them through the confusing tech jungle, to show them a better way to run their business. Meanwhile, you work for a company that invests in you, challenges you and provides you with the opportunity to grow and prosper. You’ll work with senior management and some of the smartest propellor heads you have ever met, all as you craft the success path for your clients. This job rocks. Do you? 2W Technologies needs to add another Success Manager to the team. If a 2W Tech Success Manager is your next gig, here’s what you’ll need to bring to the table: * Solid experience in Success Management or a similar client-facing role. * Ability to develop and nurture long-term, trusted relationships with clients, serving as their primary point of contact. Focus on understanding their business challenges, goals, and opportunities, communicate, present, and influence convincingly at all levels of the organization, including the C-suite. * Partner closely with the Solution Engineering team to ensure client needs are accurately translated into tailored solutions. Advocate for the client’s perspective during solution development. * Proven ability to juggle multiple clients and initiatives while maintaining strict attention to detail. * Stellar listening and presentation skills. * Ability to comprehend some serious next-level tech stuff like Artificial Intelligence and Cloud Architecture. (We’ll help you with that) * A consultative, solutions-oriented mindset, with the ability to align client needs with 2W’s offerings. * Self-driven, results-oriented, proud of what you do and able to thrive in a fast-paced, high-growth environment. Bonus points: * Understanding of ERP (Epicor ERP extra points) * Manufacturing Processes. * Networking technologies * Microsoft Modern Work. Ready to take your career on an exciting journey with us? Click 'Apply' and upload your resume. We can't wait to see what you bring to the 2W Tech team!

What you’ll do

The Success Manager will guide clients through technology implementations and serve as their primary point of contact to ensure maximum value from investments. They will collaborate with the Solution Engineering team to translate business challenges into tailored technical solutions.

Requirements

Candidates must have solid experience in a client-facing success role and the ability to communicate effectively with C-suite stakeholders. A consultative mindset and the ability to manage multiple initiatives with attention to detail are essential.

Listed skills

• Technical · Preferred
• Organization · Preferred
• Microsoft · Preferred
• Attention to detail · Preferred
• ERP · Preferred
• Client · Preferred
• Data analysis · Preferred
• management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Success Management
• Client Relationship Management
• Consultative Selling
• Presentation Skills
• Active Listening
• Strategic Planning
• Solution Engineering
• Cloud Architecture
• Artificial Intelligence
• ERP Systems
• Manufacturing Processes
• Networking Technologies
• Microsoft Modern Work
• Business Analytics
• Cyber Defense

Job areas

• Consulting
• Technology
• Customer Service & Support
• Software
• Manufacturing

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