Equipment Control Associate

Job summary

The Equipment Control Associate manages inbound and outbound shipping orders by processing documentation and coordinating with terminal staff. They are responsible for monitoring yard activity, ensuring regulatory compliance, and providing timely responses to customer inquiries.

Job details

ABOUT US GT Group, headquartered in Montreal Canada, provides a varied range of products and services related to Containers, Transport, Logistics and Warehousing for the international shipping community. Serving both the domestic and international sectors for over 45 years, we bring a solid and innovative approach to client satisfaction. If you have a strong work ethic, are driven and want to be part of a team that provides growth and a collaborative environment, this opportunity is for you. JOB DESCRIPTION The Equipment Control Associate treats the inbound and outbound orders that come in during the day, ensuring that proper paper works are received or given by/to the drivers. This position is responsible for the reading all requests, entering information in the system and planning accordingly in order to ensure proper treatment of the orders. Note: This Job Description may not encompass the entire scope of this role, as other duties maybe assigned by management. RESPONSIBILITIES * Use equipment inventory systems for interchanges, bookings, invoices, etc.; * Use the client’s portal in order to track and monitor all inbound and outbound shipping requests to and from the terminal; * Troubleshoot & diagnose system problems; * Adhering to policies and procedures as well as regulatory compliance; * Monitoring and coordination of inbound and outbound shipping requests; * Rectify problems, such as late& non-delivery of product; * Comply with laws, regulations and standards; * Document shipping information into the GT Hub * Verify container’s numbers to assist the reach stacker operator; * Monitors the waiting time for all transport coming in and out; * Reports every incident/accident in the yard to the proper person; * Ensures that nobody is left in the yard when closing the gates at the end of the day and that all staff completed correctly their paperwork; * Respond to customer inquiries; answers customer’s calls and emails in a timely manner; * Enters bookings; * Ensure that customers are highly regarded and receive exceptional service during the shipping of customers’ product; * Address problems with shipping delays and client deadlines; * Ensures that customs & borders paperwork and documentation are thoroughly completed; * Work out problematic situations with customs, borders and brokers; * Assists custom & border officers in their inspection; Additional Responsibilities * Performs other related work as required POSITION REQUIREMENTS * Bilingualism (English /French), due to the international nature of the role; * College diploma in logistics and/or transport, administration or any related field is required; * 1-2 years work experience in the logistics/transport industry or equivalent; * 1-2 years general office experience, including telephone techniques and computer skills. * Knowledge of MS Office Suite; * Knowledge of the transport industry is preferable; * Knowledge of the container industry is preferable; * Experience in transport documentation processing is an asset; * Expresses ideas clearly and effectively; * Strong listening skills - listens to understand; is not judgmental; * Conflict resolution - confronts problems openly and works constructively to find common ground BENEFITS * Collective insurance after 3 months (health, life, disability, telemedicine, dental, travel); * Free on-site parking; * Year-round events; * Closely-knit friendly team; GT GROUP is committed to equal opportunity in employment for women, aboriginal peoples, persons with disabilities and persons who are because of race or colour, in a visible minority in Canada. If you are considering a career in the container transport industry, have the required experience and skills, and are up to the challenge offered, please apply by sending us your CV

What you’ll do

The Equipment Control Associate manages inbound and outbound shipping orders by processing documentation and coordinating with terminal staff. They are responsible for monitoring yard activity, ensuring regulatory compliance, and providing timely responses to customer inquiries.

Requirements

Candidates must possess a college diploma in logistics, transport, or administration and have 1-2 years of relevant industry experience. Bilingualism in English and French is required, along with proficiency in MS Office and strong communication skills.

Benefits

• Collective insurance • Health insurance • Life insurance • Disability insurance • Telemedicine • Dental insurance • Travel insurance • Free on-site parking • Year-round events

Listed skills

• Customer service · Preferred
• Regulatory Compliance · Preferred
• Communication · Preferred
• Logistics · Preferred
• Troubleshooting · Preferred
• Data entry · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Logistics
• Transport
• Inventory management
• Shipping documentation
• Customer service
• Troubleshooting
• Regulatory compliance
• Data entry
• MS Office Suite
• Conflict resolution
• Communication
• Listening skills
• Bilingualism
• Customs documentation
• Strong Work Ethic
• Planning
• Regulatory Compliance
• Computer Literacy
• Conflict Resolution
• English Language
• French Language
• Innovation
• Inventory Management System
• Invoicing
• Listening Skills
• Microsoft Office
• Telehealth
• Troubleshooting (Problem Solving)
• Coordinating
• Customer Inquiries

Job areas

• Logistics
• Transportation
• Administrative
• Customer Service & Support
• Equipment Associate
• Unclassified Specialized Occupation