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Senior Director, Customer Experience

Vaughan, ON
On-site
Posted Jul 29, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Lead · 10+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

Job details

The Senior Director, Customer Experience defines and governs the customer experience strategy to improve satisfaction, trust, and loyalty across the customer journey. This role leads cross-functional initiatives, digital transformation, and journey management practices while providing actionable insights to senior leadership. Candidates must have a bachelor's degree, with an MBA or advanced degree strongly preferred. The role requires 10+ years of progressive leadership experience, including at least 5 years at the Director level or above in customer experience or related fields.

What you’ll do

Requirements

Candidates must have a bachelor's degree, with an MBA or advanced degree strongly preferred. The role requires 10+ years of progressive leadership experience, including at least 5 years at the Director level or above in customer experience or related fields.