Operations Data Analyst

Job summary

The Operations Data Analyst will perform business intelligence analysis, data visualization, and process improvement to support organizational objectives. The role also involves administrating the Business Process System and facilitating change initiatives across the company.

Job details

ABOUT 49North 49North is a Canadian defence company delivering secure, multi-domain C4ISR capabilities that provide decision advantage in complex and contested environments. A wholly-owned subsidiary of MDA Space, building on more than five decades of trusted Canadian defence delivery, 49North operates as a sovereign Canadian provider of mission-critical C4ISR systems, bringing disciplined prime-contractor execution to defence and security programs. Visit 49North | An MDA Space Company [https://49northdefence.com/]. 49North is rooted in the execution of large, complex, and mission-critical programs developed within 49NORTH. This legacy reflects a record of delivery where engineering rigour, operational reliability, and national trust are non-negotiable. 49North Defence strengthens Canada’s sovereign defence capability by delivering integrated mission systems and multi-domain C4ISR integration, enabling trusted Canadian and coalition operations, assured interoperability, and sustained readiness. Role: The role of Operations Data Analyst reports to the Director, Mission Assurance and resides within the Administration function of the larger Programs & Operations Team of 49North, an MDA Space business. As an Operations Data Analyst, you will work with business stakeholders to realize business intelligence through structured data analysis, processing and visualization. This role also includes Process Specialist responsibilities, you will work with process stakeholders to define, realize (implement), deploy and maintain in-scope processes as well as administrate supporting systems, notably the 49North Business Process System (BPS). As an ISO 9001 certified Quality System and plans to implement Capability Maturity Model Integration (CMMI), you will help continuously improve select enterprise systems to meet local needs and assist in the deployment of OneMDA Corporate improvement initiatives. Responsibilities: Responsibilities of the Operations Data Analyst includes those associated with continual improvement as a Process Specialist. In terms of data analysis, two aspects are considered: business intelligence initiation and business intelligence realization. Business Intelligence Initiation Works with Business Leadership and performs the following: * Identifies the means to quantitatively or qualitatively support assessment of key business objectives and their corresponding Critical Success Factors through identification of Key Performance Indicators and associated metrics * Creates plans describing the bringing together of data sources, working with Corporate stakeholders (e.g. IT) as necessary Business Intelligence Realization * Identifies and assesses data sources for suitability and takes actions to remediate data quality and integrity as necessary * Connects data sources in a way that enables collective analysis * Develops dashboards, reports and data visualizations that provide meaningful insights to performance * Performs analyses identifying trends, patterns, anomalies and opportunities for improvement * Provides and/or presents evidence-based data interpretations and recommendations In terms of continual improvement, two aspects are considered: facilitating implementation and change initiatives and administrating supporting systems. Implementation and Change Initiatives Facilitation Sources of improvement efforts can include ongoing activities (e.g. maintaining the BPS), local business initiatives (e.g. implementing CMMI), and enabling the deployment of Corporate-sponsored OneMDA initiatives. * Collaborates with leaders and subject matter experts to understand business challenges and information needs * Administrates the identification, prioritization and effort reporting of process improvement initiatives * Assesses processes (e.g. preforms value stream mapping), including creating as-is and to-be depictions of process, to identify and eliminate inefficiencies, waste, and ineffectiveness * Facilitates discovery activities working with process stakeholders and subject matter experts * Creates/revises process descriptions (e.g. procedures) and associated process artifacts (e.g. forms, templates) and training materials Supporting Systems Administration * Establishes and maintains the process improvement roadmap reflecting the priorities of Operational Excellence and, as applicable, upgrades to the content of the BPS * Maintains the BPS through the evaluation of process Change Requests (CRs) and administration of Change Control Board (CCB) meetings with Process Owners * Participates in the review of Lessons Learned reports to identify potential opportunities for improvement (OFIs) * Leads the disposition of OFI records * Serves as the local MS SharePoint administrator and maintains the BPS infrastructure and associated instructional information on use and administration of the BPS * Performs process change impact assessments for proposed or planned changes * Establishes and maintains a process improvement performance dashboard and periodically reports on process improvement performance Requirements (experience/skills) * A two- or three-year accredited diploma or certificate program in data analysis * Minimum 2 years of experience in the definition, implementation, maintenance and administration of business processes * Working knowledge of and administrator-level hands-on experience with Power BI * Experience with database management systems and related query language, notably SQL * Microsoft SharePoint site-level administrator experience including HTML and Java scripting capabilities * Experience with a structured change implementation methodology as applied to business processes is required. Experience in process value-stream mapping is considered an asset * Willingness to extend one’s own technical capabilities through learning * Experience working within a quality management system or an ISO- or CMMI-certified workplace is considered an asset * Experience working with Enterprise Resource Planning (ERP) systems (e.g. Infor LN) is considered an asset * History of taking the initiative while diplomatically keeping leadership stakeholders informed along the way * Strong interpersonal skills, particularly in the areas of peer collaboration and teamwork; comfortable interfacing with the senior management team and able to ‘sell’ improvement initiatives * Proven communication skills with an ability to present to multiple stakeholder groups and achieve their buy-in for improvement initiatives We’re a dream team of purpose-driven, collaborative and passionate people, and we are constantly looking for others to join 49North to ignite new and innovative approaches to problem-solving that push us forward. Comments/Special Considerations: Successful candidates must obtain and hold security clearance at the secret level, and pass security assessment for the Controlled Goods Program (CGP). Benefits statement: 49North provides competitive compensation and benefits packages for its employees at all locations. As a team member of 49North, you and your qualified dependents are eligible to participate in a benefit plan that ensures a comprehensive level of protection through competitive health care including; extended healthcare and flexible drug plans, dental and vision benefits, disability income protection, life insurance, group retirement savings plans; and an employee and family assistance program. Equal opportunity statement: 49North is an equal opportunity employer prizing diversity and inclusion. We are committed to treating all employees and applicants for employment with respect and dignity. If you require assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please feel free to notify us. Accommodations 49North is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. #IND #LI-GD1 THE COMPENSATION RANGE FOR THIS POSITION IS $75,000.00 - $102,000.00 ANNUALLY. THE SPECIFIC COMPENSATION OFFERED WILL BE BASED ON THE QUALIFICATIONS AND EXPERIENCE OF THE SUCCESSFUL CANDIDATE.

What you’ll do

The Operations Data Analyst will perform business intelligence analysis, data visualization, and process improvement to support organizational objectives. The role also involves administrating the Business Process System and facilitating change initiatives across the company.

Requirements

Candidates must possess a two- or three-year accredited diploma in data analysis and at least two years of experience in business process administration. Proficiency in Power BI, SQL, and SharePoint is required, along with the ability to obtain a secret-level security clearance.

Benefits

• Extended healthcare
• Flexible drug plans
• Dental benefits
• Vision benefits
• Disability income protection
• Life insurance
• Group retirement savings plans
• Employee and family assistance program

Listed skills

• Data visualization · Preferred
• Power BI · Preferred
• Change Management · Preferred
• HTML · Preferred
• SQL · Preferred
• ERP systems · Preferred
• interpersonal skills · Preferred
• Data analysis · Preferred
• SharePoint · Preferred
• Communication Skills · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Data analysis
• Business intelligence
• Process improvement
• Power BI
• SQL
• SharePoint
• HTML
• Java scripting
• Value stream mapping
• Change management
• Quality management systems
• ERP systems
• Data visualization
• Process administration
• Interpersonal skills
• Communication skills
• Infor Software
• Business Leadership
• Data Interpretation
• Controlled Goods Program (CGP)
• Business Objectives
• Schema Markup
• HyperText Markup Language (HTML)
• Quality Management Systems
• Data Analysis
• Business Intelligence
• ISO 9000 Series
• Dashboard
• Management
• Business Process
• Change Control
• Change Requests
• Capability Maturity Model Integration
• Communication
• Database Management Systems
• Data Quality
• Data Visualization
• Query Languages
• System Administration
• Enterprise Resource Planning
• Leadership
• Innovation
• Interoperability
• Interpersonal Communications
• Problem Solving
• Java Scripting Languages
• Key Performance Indicators (KPIs)
• Operational Excellence
• Operations
• Microsoft SharePoint

Job areas

• Data & Analytics
• Administrative
• Engineering
• Security & Safety
• Technology
• Data Operations Analyst
• Data Analyst
• Statistical, Mathematical and Related Associate Professionals
• Business Intelligence Analysts
• Data Scientists

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