Operations Supervisor - NS

Who We Are: At 4Refuel we believe that our people are our greatest asset. We’re dedicated to fostering a vibrant workplace culture where every employee feels valued, engaged, and inspired to contribute their best. We are proud to have achieved an employee engagement score of 93%, paired with our superior safety culture, 4Refuel was recently awarded a prestigious WSIB honor, winning ‘Canada’s Best Health & Safety Culture’. Among other notable achievements, 4Refuel has also been recognized as: Great Place to Work, Canada’s Safest Employers, and Best Workplaces for Women from a Great Place to Work Canada. As Canada’s largest and most experienced mobile refueller, 4Refuel has dominated the direct-to-equipment market for over 25 years and ranks among the country’s largest fuel buyers. Located in Bedford Job Summary: The Operations Supervisor is responsible for planning daily and weekly workloads to achieve departmental and facility objectives through the corporate values of integrity, diversity and delivering expected results. This role is charged with the goal to effectively and efficiently manage the development and directions of the operational team to drive the growth of revenue, technical productivity and promote high quality customer satisfaction. Hours: Monday to Friday – 9:30am to 5:30pm Shared responsibility for after-hours and weekend on-call coverage - via phone Job Duties: Oversee daily routing and dispatch operations to ensure efficient scheduling, optimal resource utilization, and on-time service delivery. Coordinate and manage dispatch activities, including route planning, workload balancing, and real-time schedule adjustments to meet customer and operational requirements. Monitor route performance and fleet productivity, identifying opportunities to improve efficiency, reduce costs, and enhance customer service. Collaborate with drivers, operations teams, and customers to resolve routing, scheduling, and service issues in a timely and professional manner. Develop and maintain contingency plans to address service disruptions, emergency situations, and changing operational demands. Ensure daily and weekly productivity and department targets are met or exceeded. Ensures adherence to established methods to measure and maintain customer service excellence standards. Deliver prompt and efficient resolution and recovery of customer inquires and complaints to improve overall customer satisfaction. Maintain and monitor all appropriate reports according to standards. Develop and implement new business strategies for creating or improving processes and procedures to improve corporate performance. Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary. Meet regularly with department heads/business unit leaders; facilitate resolution of issues/problems between business units and/or departments. Assists with recruitment, hiring, terminations and performance management, as needed Manage the morale in the department by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers. Analyzes and report on the daily, monthly and annually department's key performance indicators and industry trends. Handle Customer enquiries and complaints which are escalated from the departments. Analyze the Customer's concern and present options to solve their issue. Update work orders with appropriate information to provide information more quickly and easily to Customers. Measure and monitor key customer service areas. Ensure that all reporting employees adhere to company policies and procedures. Able and willing to Deliver and unload fuel to our client base in a timely fashion, as needed Performs other duties as required What we require of you: Rotating on call after hour and weekend monitoring - via phone Experience in the transportation/distribution/courier industry Minimum 3-5 years’ supervisory experience Repair Fleet Maintenance experience is an asset Experience with fleet operations and customer delivery. Valid and clean Class 3 or 1 with Air Brake license, required Responsible for training and performance management of employees. Coaches and develops others as required Willing to work extended and flexible hours; flexibility to work afternoons/evenings/weekends Excellent communication and problem-solving skills Must have a safety and compliance mind set As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions: Criminal Background Check Medical & Drug Testing 4Refuel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Transparency Notice: At 4Refuel we use AI-powered tools to help streamline our application review process. These tools assist our recruiters in identifying relevant skills and experience within resumes. However, all final decisions regarding interviews and hiring are made by our human recruitment team. We are committed to a fair and equitable hiring process for all candidates. This job posting is for an existing vacancy.

The Operations Supervisor is responsible for planning daily workloads, managing dispatch operations, and ensuring departmental objectives are met through effective team leadership. This role also involves monitoring fleet productivity, resolving customer service issues, and maintaining high standards of safety and operational efficiency.

Candidates must have 3-5 years of supervisory experience in the transportation or distribution industry and possess a valid Class 3 or 1 license with air brakes. The role requires a safety-conscious mindset, the ability to work flexible hours including on-call shifts, and strong problem-solving skills.

• Customer servicePreferred
• Problem solvingPreferred
• LeadershipPreferred
• CommunicationPreferred
• LogisticsPreferred

Identified from the job description. Confirm important requirements above.

• Operations management
• Dispatching
• Route planning
• Fleet management
• Performance management
• Customer service
• Safety compliance
• Problem solving
• Leadership
• Scheduling
• Reporting
• Communication
• Logistics
• Training
• Fleet Maintenance
• Professionalism
• Supervision
• Planning
• Artificial Intelligence
• Air Brakes
• Business Ethics
• Business Performance Management
• Customer Service
• Contingency Planning
• Training And Development
• Employee Engagement
• Performance Management
• Problem Solving
• Key Performance Indicators (KPIs)
• Operations
• Telephone Skills
• Safety Culture
• Business Strategies
• Process Improvement
• Balancing (Ledger/Billing)
• Resource Utilization

• Logistics
• Transportation
• Management & Leadership
• Customer Service & Support
• Security & Safety
• Operations Supervisor
• Operations Supervisor (General)
• Manufacturing Managers
• General and Operations Managers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week